Service coordinator

Alert: Our application system will be down for a planned upgrade from June 28th to July 15th. You will not be able to apply for jobs during this period and you can expect a new and improved experience from July 15th onwards. Thank you for your patience.

Description

We are looking for a talented Service administrator to join our Distribution business in Pointe-Claire.

In this role will make an impact in the following ways:

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

Assesses customers needs and gathers pertinent information

Creates basic work orders in appropriate systems

• Provides some status updates to customers, as requested

In order to be successful in this role you will need the following:

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Requires significant and relevant work experience or specialized skills acquired through education, training, or work experience.

Able to communicate verbally and in writing in French and English.

Maintain customer and site data in the system.

Ensure the availability of equipment and parts as well as logistics for planned work orders.

With the support of technicians, identify and manage health and safety risks when planning jobs.

Must be well-organized and able to prioritize tasks in a high-pressure environment.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.

Job SERVICE

PLEASE BE ADVISED: Cummins has been made aware that there are a number of scams that take advantage of job seekers in a variety of ways. Depending on the scam, scammers look to collect confidential information to use for identity theft or try to get money from job seekers during the recruitment process. Cummins will never ask for money during the application, recruitment, or on-boarding process. To learn more about the most common job scams, tips on how to avoid being scammed and federal reporting procedures, please visit consumer.ftc.gov/articles/0243-job-scams.