Service Coordinator / Coordinateur des services

Service Coordinator
Kamloops, BC | Everguard Fire and Safety

Are you an organized, solutions-driven professional who thrives in a fast-paced environment where service, scheduling, and customer experience come together?

At Everguard, we’re looking for a proactive Service Coordinator who enjoys coordinating field service operations, supporting technicians, and ensuring exceptional service delivery—while contributing to meaningful work in fire and life safety.

Why Join Everguard?

• Make an Impact – Support fire safety solutions that protect people, property, and communities across Kamloops and the Interior region every day.


• Collaborative Team Environment – Work alongside experienced technicians, operations leaders, and a supportive branch team.


• Professional Development – Build your career in a high-demand, essential services industry with opportunities to expand your skills in service coordination, operations, and client management.


• Work-Life Balance – Enjoy the lifestyle Kamloops offers, with shorter commutes, access to nature, and a strong local community.


• Benefits That Work for You – Competitive compensation, comprehensive health, dental, vision, life & disability coverage, and employer-matched RRSP.

What You’ll Do

In this role, you’ll be at the center of our service operations - ensuring everything runs efficiently while delivering a high-quality customer experience:

• Coordinate and maintain schedules for field service technicians


• Create and manage customer work orders, ensuring service requirements are completed on time


• Communicate effectively with technicians to support service delivery and resolve issues


• Assist technicians with customer requests, inspections, and service coordination


• Prepare quotes and process invoices for service work


• Produce fire inspection reports and compliance certificates


• Maintain accurate client, product, and service data in ERP systems


• Provide responsive, professional customer service to both internal and external stakeholders


• Support inventory management, including warehouse and truck stock replenishment


• Ensure administrative processes and recordkeeping are completed accurately and efficiently


• Demonstrate safety leadership by following company HSE policies and best practices

What We Offer

• Competitive base salary


• Professional growth and advancement


• Ongoing training and development in a technical service environment


• A supportive, team-oriented workplace culture

What You Bring

• Minimum 2+ years of experience in a fast-paced service, coordination, or administrative role


• Experience in industrial, construction, or technical service environments is an asset


• Scheduling or dispatching experience is considered a strong advantage


• Strong organizational skills with high attention to detail


• Excellent communication and customer service abilities


• Ability to manage competing priorities and adapt in a dynamic environment


• Self-motivated, collaborative, and solution-oriented mindset


• Comfortable learning and using ERP and other technology systems


• Equivalent combinations of education and experience will be considered
  


• Successful candidates will be required to provide a current Certificate of Conduct

Protecting What Matters. Growing Together.

Every role here contributes to a greater mission—protecting lives, supporting communities, and delivering solutions our clients can depend on.

If you’re ready to combine your coordination skills to a role where your work truly matters - and build a long-term career in a stable, growing industry - we want to hear from you.

Apply Today!