Service Delivery Supervisor, National Workers' Compensation Services

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Service Delivery Supervisor, National Workers' Compensation Services

Apply locations Montreal, Quebec, Canada time type Full time posted on Posted 2 Days Ago job requisition id R-15162

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Summary:

Working in a matrix team as a Supervisor, Service Delivery, you will play a lead role in the continual enhancement of our competitive position by developing and implementing innovative ideas in the management of human resources and of occupational injuries and illnesses.

Responsibilities:

Talent Management

• Oversee the employee experience within the team and ensure a high level of engagement by our employees
• Ensure that the work environment promotes an atmosphere of mutual trust, a collaborative approach based on the pleasure of working as a team, and team member accountability
• Communicate the company vision and guidelines clearly, fluidly and engagingly, to guide the team and ensure effective work planning
• Set stimulating performance objectives and ensure that all team members have the skills required to meet them
• Be the go-to person for questions about operations and/or the organization

Client Management

• Maintain a good grasp of the client’s business issues so that appropriate services can be provided and client satisfaction ensured
• Be a leader for clients with respect to both business relations and expertise, to have a positive impact on their health and safety culture
• Conduct regular assessments of client satisfaction with our services
• Manage a portfolio of clients and offer occupational injury/illness management services (maximum of 20% of total workload)

Service Quality Management

• Assist with the definition and development of indicators, dashboards and other quality control tools
• Conduct weekly quality audits to ensure that the services provided meet internal quality standards and comply with the service agreements with our clients

Innovation and Continuous Improvement Management

• Identify barriers that could hinder the achievement of business objectives and make recommendations for innovations and improvements
• Keep abreast of best practices and initiate improvements to internal processes and tools
• Help identify intervention priorities and assist with the establishment of an annual innovation and continuous improvement plan for the National Workers' Compensation Services team
• Participate in Canada-wide organizational transformation projects

Succeeding as a Supervisor, Service Delivery will require the following core qualifications and skills:

• Bachelor’s degree in Human Resource Management/Industrial Relations, or a college diploma (DEC) in a related field (law, business administration, human resources)
• 7+ years of progressive experience in occupational injury management in Canada, ideally including Quebec
• Experience in team leadership / management
• Project management experience considered an asset
• Ability to act as a team player who values collaboration
• Demonstrated entrepreneurial spirit, combined with strong organizational skills including priority management
• Excellent communication skills
• Bilingual fluency in English and French (spoken and written) is a significant asset

Note for Quebec candidates: if knowledge of English is required for this position, it is because the holder will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

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Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected] .

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

About Us

Being part of the team at TELUS Health is more than a job; it’s a career-defining experience.

It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way.

A place to experience more

Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care

Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters

Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.

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