Service Deployment Coordinator

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is… we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking a result-oriented Service Deployment Coordinator to join our Operations team. We are looking for a highly organized individual with experience in Telecommunications field work. The ideal candidate will be responsible for planning, coordinating, and dispatching fiber Drop Crews and planning workload of the Field Service Team.

What you will be doing:

• Coordinate and Dispatch work to Teams using online field management software.


• Maintain the dispatch board, schedule, and perform necessary changes to reflect real-time events.
  


• Upload and organize work orders to ensure field teams have necessary information to complete their work.
  


• Monitor the progress of work, provide updates on the current status, and outline the next steps needed to complete the work.


• Dispatch Plant Repair to teams when required.


• Other duties as assigned.

What we are looking for:

• A minimum of 3 years experience in a similar role within the telecommunication industry.


• Experienced in field coordination and planning.


• Excellent communication skills, both verbal and written.


• Strong technical knowledge.


• Comfortable managing multiple tasks in a fast-paced environment.


• Excellent team player abilities.


• Adaptable and responsive to changing business needs.

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. The “work-hard-play-hard" isn’t just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages – including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.