Service Desk Technicians are responsible for answering technical assistance requests coming through phone calls, emails and a web interface.
Duties
- L2 troubleshooting over phone and remote connectivity
- diagnose and solve technical hardware and software issues
- Application support and troubleshooting for Google Corporate Mail, Lotus Notes, IPads, tablets, and other Mobile devices
- Walk the client through the assessment and resolution process and hands on help if required for Desk Side Support Teams
- Log all interactions,
- Redirect problems to correct resource
- Excellent knowledge of Windows, Mac and portable systems
- ITIL working and functional knowledge
- Identify and escalate urgent issues.
Usn Solutions
SALES MANAGER REQUIRED We are currently seeking a Sales Manager. As a Sales Manager you will be responsible for managing our sales team. Key responsible manage and direct the day to day functions of the sales. Encourage and Support your team members. Must have the ability to develop people’s strengt...
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