Service Desk Analyst

Position Title: Service Desk Analyst

Location: Regina, SK

Overview:

Charter is currently seeking an experienced Service Desk Analyst to join our team starting August 2025. The ideal candidate will have 5+ years of experience as Service Desk Analyst providing first level IT support to End-users in a corporate Service Desk environment. Previous experience supporting Windows 11/10, Microsoft 365, Active Directory (user/group management) and ITSM ticket systems (i.e., Ivanti Cherwell, Service Now) is required. Accurate task and knowledge documentation is also required. Active industry recognized certifications (i.e., ITIL, HDI certificate) is a strong asset.

Location: Regina, SK. Term: 24 months. Strong possibility of extensions.

Qualifications and Experience:

• Experience providing Technical IT Support to End-users in a corporate Service Desk environment (Tier 1 support).
• Experience working with formalized ITSM practices such as Incident Management, Request Fulfillment, Problem Management and other Service Operation processes.
• Experience working with and providing front line support for Windows Desktop platforms (Windows 11/10).
• Experience working with and providing front line support for Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, One Note).
• Experience providing front line support for Line of Business applications.
• Professional experience with Active Directory, specifically user and group management.
• Experience with an ITSM ticketing system, i.e., Ivanti Cherwell Service Management or ServiceNow IT Service Management.
• Experience with Windows file system access control in an Active Directory integrated environment.
• Active industry recognized certifications (i.e., ITIL, HDI certificate) is a strong asset.
• Experience utilizing knowledge management principles, resources, and systems.
• Excellent communication (written and verbal) in English is required.
• Must be authorized to work in Canada.

Our Company:

Charter is an award-winning Canadian IT Solutions and Managed Services Provider founded in 1997 in Victoria, BC, Canada. With offices nationwide, Charter offers innovative IT solutions, managed services, project delivery, and consulting. Our mission is to align people, processes, and technologies to enhance communication, boost performance, and modernize businesses. Using a business architecture methodology and human-centered design, we drive successful digital transformations, unlock new opportunities, and promote growth. We empower our clients to focus on core operations with our comprehensive support.

Let Charter drive your business outcomes Forward, Together.
www.charter.ca