Service Desk Analyst (Tier-1)

Job Description :Our Client is looking for a Service Desk Analyst for a Hybrid role.

Must Have Primary Skills :
Required Experience: 

• Service Desk/Tier 1 experience > 24 months or equivalent support experience. 
• Required Skills:
• Comfortable with a variety of basic software solutions
• Good communication, time management
• Demonstrated ability and willingness to learn new tools.
• Dependable and reliable
• Familiarity with updating and using a knowledge base.
• General knowledge of computer systems, analysis techniques, and ITIL processes 

Nice To Have Secondary Skills :
Nice to have:
Bilingual (French), ITIL V3/4, KCS, M365

Proven Experience In :
Description of duties: The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices.This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.

send resume to [email protected]
IND1

Skills

• Networks
  Must Have at least 3 years of experience with/in service desk
• Operating Systems
  Must Have at least 3 years of experience with/in bilingual french

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