Service Desk Technician Level I

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ nearly 30,000 team members.

We have an exciting opportunity for a full-time Service Desk Technician Level I to join our IT team in Langley, BC.  

Reporting to the Manager, IT Service Desk, you will provide first-level incident support and resolution for business applications and hardware.

You will be responsible for:

• Providing first-level support and resolution for incidents related to Business Applications and Hardware.
• Troubleshooting issues involving Operating Systems, Applications, Networks, Internet connectivity, Email, Input and Output devices.
• Resolving problems through phone, Email, remote connection, and instant messaging.
• Utilizing knowledge bases and FAQ resources on the Internet and Intranet to troubleshoot incidents to resolution.
• Escalating unresolved issues to Level 2 and Level 3 resources promptly and efficiently.
• Documenting and updating information in the ticketing system as required.
• Following up with end users to provide status updates and confirm resolution satisfaction. 
• Collaborating with IT team members to ensure compliance with policies, procedures, and guidelines of the IT Department.
  

You have:

• A degree or Diploma in Computer Science or Information Technology; or 1+ years of relevant experience in a Help Desk or IT Service Desk role.

You are:

• Very organized, with strong time management skills and the ability to manage multiple priorities in a fast-paced environment.
• A strategic and results-oriented thinker with strong problem-solving abilities. 
• An excellent communicator, both verbal and written.

What we offer:

In addition to a highly competitive salary, we offer free parking, exclusive team member offers, employee assistance and health and wellness programs and opportunities for development and career progression.

Compensation Details:

The compensation offered for this position will take into consideration location, education, skills, experience and other factors.