Service Manager

The Opportunity

The Service Manager will be responsible for the preparation of service/repair estimates, assisting with larger scale mining project quotes, the scheduling and coordination of service work (in house and field service). He/ She will be responsible for the supervision of a team of employees and ensures that the work produced meets customer requirements and company standards while addressing escalated customer issues and requests.

The Role

• Responsible for day-to-day support of the business of Service sales to customers


• Execute Continuous Improvement initiatives that contribute to long-term operational excellence and maximize efficiencies including service, warranty programs and operations at the branch


• Proactive Problem Solving and guidance to the team as it relates to service objectives


• Provide training and support for all Service technicians and supervisors


• Manage Service Shop personnel performance, safety, training and customer service


• Work with customers, suppliers and co-workers to fulfill service orders and inquiries with service and cost expectations


• Proactive Word Order management to support revenue growth and meet customer expectations


• Provides budget input


• Service work groups at the branch and supervise effective completion of tasks to meet/exceed business targets


• Ensure proper/regular fleet maintenance is being completed


• Work with the service team to ensure shop maintenance, cleaning, and safety standards are kept up with daily

The Candidate

Education:  College diploma / Post secondary education/ Skilled trade certification + Manufacturing/Engineering experience considered an asset.

Work Experience:

4-6 years’ related experience in service, product support operations, and Industrial Hydraulics (Engineering)/manufacturing considered advantageous

Mining equipment experience is an asset

Managing KPI’s, WIP, Department P&L, and tech utilization.

Knowledge: Experience working with budgets, analyzing budgets and developing targets, critical problem solving (Lean/Six Sigma/Kaizen) considered advantageous

Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.


• Wajax led e-learning, and product training through industry leading manufacturers.


• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.


• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.


• Company matched pension plan


• Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

Compensation:

Base pay $110,000.00 per annum plus Annual Incentive Bonus. Pay may vary based on skills, expertise, and performance, and is a component of the total rewards package.

This is a current replacement vacancy.

 Wajax does not use AI powered recruitment processes.

\\ Together we get more done.

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