Service Manager

Company : Avenir Energy

Job Type : Full Time

Truro, Ns

Number of Applicants

000+

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Job Description - Service Manager

Who We Are
Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies, with operations nationwide and more than 400 dedicated team members. We are a safety-first, customer-focused organization committed to being the propane distributor of choice in North America.
At Avenir, we believe our people are the foundation of our success. We offer a respectful, collaborative, and fast-paced work environment where every role makes a meaningful impact.
Why Join Avenir Energy?
As a full-time team member, you’ll have access to:

Comprehensive Benefits – Health, dental, paramedical, life insurance, and virtual healthcare
Employee Assistance Program (EAP) – Confidential support for you and your family
Retirement Savings – RRSP and TFSA programs with employer matching
Work-Life Balance – Competitive vacation, floater days, and flexible time-off programs
Performance Incentives – Annual rewards recognizing individual and company achievements
Stability & Growth – Join a growing organization with long-term career opportunities

The Role
The Service Manager – Atlantic Region is a senior leadership position responsible for the overall performance, safety, and regulatory compliance of Avenir Energy’s service operations across Atlantic Canada. This role provides direct leadership to Gasfitter A and Gasfitter B technicians, ensuring consistent technical standards, operational excellence, and exceptional customer service across multiple branches and jurisdictions.
The Service Manager plays a critical role in aligning field service operations with corporate objectives while maintaining full compliance with provincial regulators and industry codes.
Location: Candidates should be based in HRM, Truro, Stellarton, or nearby areas.
What You’ll Do

Provide leadership, coaching, and technical oversight to Gasfitter A and B technicians across the Atlantic region
Oversee day-to-day service operations, ensuring safe, efficient, and compliant execution of service and installation work
Ensure adherence to all applicable provincial codes, regulations, and safety authority requirements across Atlantic Canada
Manage staffing, scheduling, on-call rotations, performance management, and employee development
Lead safety meetings, toolbox talks, and regional communications to reinforce Avenir’s safety-first culture
Monitor operational KPIs, service performance metrics, and productivity targets, implementing continuous improvement initiatives
Act as a senior escalation point for complex technical issues, customer concerns, and service-related complaints
Lead investigations into service incidents and near misses, ensuring corrective and preventative actions are implemented
Oversee service equipment, tools, fleet coordination, inventory controls, and required reporting
Collaborate with Operations, Sales, Safety, and Supply teams to align service delivery with business objectives
Support audits, inspections, and interactions with provincial regulators and external stakeholders
Travel regularly throughout Atlantic Canada to support branches, technicians, and operational needs

What You Bring

Gasfitter A certification
Proven experience leading and supervising regulated technical trades (Gasfitters, Service Technicians, or similar)
Strong working knowledge of propane systems, service operations, and installation practices
Demonstrated understanding of industry codes, safety standards, and regulatory compliance across multiple jurisdictions
Minimum 5+ years of progressive leadership or operations experience in propane, energy, HVAC, or a related technical field
Strong leadership, communication, and conflict-resolution skills
Ability to manage performance, coach teams, and build a strong safety culture
Proficiency in Microsoft Office; experience with service management systems or KPIs is an asset
Valid driver’s license with a clean driving record
Willingness and ability to travel extensively throughout the Atlantic region (up to ~50%)

Working Conditions

Combination of office, field, outdoor, and warehouse environments
Exposure to varying weather conditions and industrial environments
Regional travel required across Atlantic Canada

Avenir Energy is committed to providing an inclusive and accessible hiring process. Accommodations are available upon request throughout all stages of recruitment.
By applying, you acknowledge that Avenir Energy may use third-party systems or recruiting agencies that utilize Artificial Intelligence in candidate screening and assessment. All offers of employment are contingent upon the successful completion of applicable background checks, as determined by the role and company policy. Candidates will be informed of required checks during the hiring process.
We thank all applicants for their interest. Only those selected for an interview will be contacted.

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Service Manager

Job Description - Service Manager

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