Service Manager

About Avenir Energy Ltd.
Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy:

• Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare.
• Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future.
• Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge.
• Incentive Programs: Annual performance-based rewards for both individual and company achievements.

Position Summary
The Service Manager  is a key leadership role responsible for the overall performance of the Service department across assigned branches. This includes overseeing daily operations, achieving corporate goals, managing a high-performing team, and fostering strong customer relationships. This position offers the opportunity to lead a dynamic team while contributing to the success and growth of Avenir Energy.

Key Responsibilities

• Team Leadership: Inspire, coach, and develop the service team, fostering a positive and inclusive work environment.
• Operational Oversight: Supervise daily operations of the service department to ensure efficiency and compliance with corporate objectives.
• Staffing and Scheduling: Manage employee schedules, including on-call rotations, leave approvals, and performance appraisals.
• Continuous Improvement: Monitor KPIs, lead daily communication and safety meetings, and drive process optimization initiatives.
• Customer Focus: Address service-related inquiries and resolve issues to maintain and strengthen customer relationships.
• Regulatory Compliance: Ensure adherence to industry codes, regulations, and safety standards.
• Equipment Management: Oversee equipment usage, inventory tracking, maintenance, and monthly reporting.
• Collaboration: Partner with internal teams and external stakeholders to align on objectives and improve service delivery.
• Incident Investigation: Lead investigations into service-related incidents, ensuring resolution and preventative measures are implemented.

Qualifications and Skills

• A degree or 5+ years of progressive experience in operations management, business, or technical trades.
• Industry knowledge in propane distribution, energy, or HVAC is an asset.
• G1 certification (minimum requirement).
• Proven ability to build, lead, and supervise high-performing teams.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office; project management experience is an asset.
• Safety-oriented with a commitment to fostering a strong safety culture.
• Valid driver’s license with a clean abstract.
• Willingness to travel within the region as required.

Working Conditions

• Combination of office, outdoor, and warehouse environments, including potential exposure to extreme temperatures or loud machinery.
• Travel within the region, up to 50%.

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy’s employment policies. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted.

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