Service Manager

Cayuga Displays is seeking a motivated and customer-focused Service Manager to join our Service Department. The Service Manager will provide technical support related to service, parts, and warranty issues while ensuring timely resolution of customer inquiries and coordination of service activities. This role works closely with internal departments and external service providers to deliver exceptional after-sales support and maintain high customer satisfaction.

This posting reflects a current hiring need for our client. We use AI-assisted tools to help review resumes and identify potential candidate matches, however all hiring decisions are made by our team and the client directly

Key responsibilities include:

• Providing technical support for service, parts, and warranty issues
• Participating in operational meetings to review open service items and determine actions
• Assisting with technical inquiries, parts orders, and service requests
• Responding to customer and internal service-related inquiries, providing status updates and follow-up
• Collaborating with Engineering, Procurement, and Production teams to resolve technical issues
• Maintaining and updating technical resources such as manuals, warranty documentation, and training materials
• Processing, fulfilling, and shipping parts orders
• Coordinating and dispatching external service providers for warranty, installation, and repair work
• Providing after-sales support and follow-up on shipped orders
• Supporting development and maintenance of external service provider networks
• Performing other duties as assigned

• 2+ years of relevant experience in service coordination, technical support, or parts and warranty support
• Experience coordinating and dispatching external service providers or contractors for installation, repair, or warranty work
• Experience processing and fulfilling parts orders, including shipping and fulfillment coordination
• Proficiency with Microsoft 365 (Word, Excel, Access, Outlook)
• Hands-on computer-based technical troubleshooting experience
• Technical experience with temperature-controlled equipment or related equipment
• Experience handling customer service inquiries and providing service status updates and follow-up
• Experience collaborating with internal technical teams such as Engineering, Procurement, and Production to resolve service or technical issues
• Legally authorized to work in Canada
• Availability to provide after-hours support when required

• Hourly wage $22-$25
• Typical hours 7:30am – 5:00pm Monday–Thursday, 7:30am-11:30am Fridays, on-call Friday afternoons.
• Year-round employment opportunity
• Training and advancement opportunities within a reputable and always growing company.
• A work environment that encourages teamwork and creativity
• Extra-curricular social activities – Golf, BBQs, Christmas gatherings, etc.
• Health benefits package after 1 year