Service Manager - Queen's Cross Food Hall (Eaton Centre)

A sprawling new food hall located at CF Toronto Eaton Centre, explore 16 chef-driven food stalls, including a vibrant café and bar, and a rotating selection of local pop-ups offering a taste of Toronto’s diverse culinary scene.

What's in it for you?

• Shared gratuities
• Paid vacation, sick, and personal day
• Comprehensive health, dental, and vision benefits, including enhanced mental health coverage
• Dining allowance/ Clothing allowance
• Discounted gym membership
• Access to our employee assistance program 
• Group life and disability insurance 
• 50% dining discount at all O&B restaurants for you and up to three guests
• RRSP matching
• Employee referral program
• Professional development fund
• Join one of Canada’s leading hospitality companies, where a wide range of exciting internal career opportunities await!

Joining us means you will be part of an extraordinary and exciting company! You’re a key team player reporting to the General Manager and collaborating closely with the rest of the restaurant team. You’re involved in many aspects of the restaurant, which means you’ll be a cut above the rest. You’ll learn our sought after set of systems and procedures while working closely with your FOH and BOH Teams. You’ll bring professional, enthusiastic leadership each day; and contribute in setting our restaurants apart while maintaining a warm, welcoming and rave worthy guest experience!

The Day to Day:

• Ensure a guest first approach is being accomplished by all staff
• Communicates the vision to all team members and leads by example.  Reinforces the O&B values daily and inspires the team with his/her exciting vision for the future
• Manage and oversee a variety of quick service outlets
• Regularly monitors and achieves the O&B points of technical service and points of details
• Builds and maintains relationships with guests, team members and senior management alike
• Follows bar, beverage and wine control procedures exactly
• Shows leadership in creating a culture that revolves around the experience and enjoyment of food and wine
• Demonstrates high personal integrity, business ethics and takes every opportunity to promote the venue
• Conducts recruitment and selection  and training and development initiatives as well as performance management and employee coaching
• Uses conflict/resolution and problem solving skills
• Adequately manage the team referencing sales and labour targets
• Conduct briefings with  service staff prior to each function
• Schedules staff to properly service events/functions
• Ensure accuracy and timeliness of payroll records
• Strive for maximum efficiency and continual improvement of staff productivity
• Participate on Health & Safety Committee, ensuring that the Occupational Health & Safety Act and WSIB procedures are being followed
• Other duties as assigned or required

• Take pride in your work and hold yourself accountable
• Seasoned hospitality professional     
• Experience in F&B management
• Culinary education required
• Actively seeking a more efficient way of doing things 
• Strive to hit goals and challenge yourself with new goals
• Work collaboratively with a team, recognizing we are stronger together 
• Impeccable attention to detail and ability to quickly think on your feet
• Legally eligible to work in Canada

This is a current vacancy.

Salary range: $53,000.00 - $57,000.00 / year

AI Disclosure

To ensure a fair and efficient recruitment process, some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful, personalized consideration. We are committed to transparency and respect, ensuring a welcoming experience for every candidate.

Accessibility & Accommodation

Oliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.

Equity, Diversity & Inclusion

We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate.