Service Supervisor

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Join Finning and lead a high-performing team in delivering exceptional service quality and customer satisfaction.

This position offers:
• A leadership role focused on safety, productivity, and operational excellence.
• Opportunities to manage shop floor activities and mentor technicians.
• Competitive compensation and comprehensive benefits.

As a Service Supervisor, you’ll be responsible for ensuring safety compliance, managing workflow, and driving quality repairs. If you’re a certified Heavy Equipment Technician with strong leadership skills and a passion for customer service, this is your chance to lead our front lines!

Job Description:

• Lead and promote a healthy and safe work environment, ensuring compliance with all safety standards and policies.

• Facilitate pre-job, mid-job, and post-job reviews to ensure safety and quality at every stage.

• Manage and measure technician productivity, ensuring efficient allocation of manpower and resources.

• Conduct performance conversations and provide regular feedback to help technicians grow and excel.

• Maintain high standards with daily time and service reports, cross-over reports, and field-to-shop transfers.

• Determine appropriate tooling for jobs and navigate the warranty process with expertise.

• Review inspection findings and ensure adherence to standard operating procedures.

Day-to-Day Activities:

• Monitor shop floor operations to ensure safety and quality standards are met.

• Engage with technicians to resolve technical and tooling issues promptly.

• Track KPIs related to productivity, safety, and customer satisfaction.

• Conduct toolbox talks and safety meetings.

• Ensure accurate completion of timecards and service documentation.

Requirements:

• Desire to lead and manage people.

• Effective leadership and supervisory skills.

• Journeyperson Heavy Equipment Technician certification.

• Previous experience with Caterpillar equipment (minimum 4 years).

• Strong business acumen.

• Excellent communication and interpersonal skills.

• Knowledgeable in Job Hazard Analysis (JHA) and hazard assessment.

Important:

• This position is based out of our Fort McKay branch.

• Permanent, full-time role.

• Continuous shift, 14 x 14 schedule.

If you’re ready to lead a team and deliver exceptional service operations, apply today!

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.