Service Technician Assistant (Calgary South)

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As a Service Technician Assistant, you will be an essential part of our service team, helping to ensure a seamless customer experience. Reporting to the Service Manager, you will assist technicians with physically demanding tasks, facilitate efficient parts delivery, maintain meticulous documentation, and uphold safety standards. Your role will contribute to the overall success of our service operations, supporting our commitment to excellence

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days 
• Statutory holidays off 
• Employee & family assistance program 
• Staff incentives and rewards
• Employee discounts 

What you’ll be doing:

• Assist Service Technicians with heavy lifting, equipment removal, installations, and timely parts delivery to support efficient service operations.
• Ensure accurate documentation by inspecting products and work areas for damage, completing required paperwork, and maintaining detailed records.
• Prioritize safety & compliance by following company and provincial safety standards, using proper lifting techniques, and practicing safe driving habits.
• Maintain equipment & vehicles by reporting maintenance issues, keeping company tools in excellent condition, and ensuring service manuals are up-to-date.
• Support a clean & organized workspace by upholding housekeeping standards in vehicles, shops, and customer homes while fostering teamwork and collaboration.

What you need to be successful:

• Valid driver’s license required for operating company vehicles.
• Physical capability to safely lift and maneuver items over 75 lbs.
• Strong teamwork skills to collaborate effectively with technicians and team members.
• Excellent customer service skills with a problem-solving mindset.
• Basic mechanical aptitude to assist with technical service tasks.  

Availability:

This is a full-time position and will require you to be available:

Monday to Friday from 7:00am to 3:30pm

Compensation:

$17/hr - $20/hr

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.