Service Worker

Ready to start your next chapter with NAIT?

At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together.

Important Application Deadline Notice

Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above.

To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date.

Internal NAIT Employees

Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.

Please Note: This is a casual opportunity ending on or before May 31, 2027, with the possibility of extension.

The Front of House Service Worker supports the daily operations of the Artisanal Food Market through customer service, merchandising, cash handling, cleaning, and general food service support. This position is responsible for creating a welcoming and efficient experience for students, staff, visitors, and coworkers while maintaining cleanliness, organization, and food safety standards within the market environment.

This is a hands-on, fast-paced role that requires strong communication skills, attention to detail, and the ability to work collaboratively as part of a team.

Tasks are performed in accordance with established procedures, operational guidelines, and health and safety standards.

Key Responsibilities

• Greet customers and answer questions about products, menu items, and services.
• Provide friendly, professional customer service to students, staff, visitors, and coworkers.
• Operate point-of-sale (POS) systems and process debit, credit, and other payment methods.
• Handle refunds, exchanges, and returns in accordance with policy.
• Keep front-of-house areas, coolers, freezers, displays, and workstations clean, organized, and well-stocked.
• Restock shelves and maintain attractive product displays and merchandising standards.
• Monitor product quality and rotate stock following food safety and freshness procedures.
• Manage customer lineups and maintain efficient service flow during busy periods.
• Assist with packaging, labeling, and basic food preparation support as required.
• Communicate customer feedback, operational concerns, and service issues to the Team Lead or Supervisor.
• Follow health, safety, sanitation, and food handling procedures.
• Assist with market events, promotions, and seasonal activities.
• Perform general cleaning duties including wiping surfaces, washing dishes and utensils, and maintaining overall cleanliness of the workspace.
• Other related duties as assigned.

Skills & Abilities

• Strong interpersonal and communication skills.
• Positive attitude and professional demeanor.
• Comfortable using POS systems and handling customer transactions.
• Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
• Strong attention to detail, cleanliness, and product presentation.
• Team player with a collaborative and respectful work ethic.
• Ability to take direction and work independently when needed.
• Reliable, punctual, proactive, and dependable.
• Ability to follow oral and written instructions in English.
• Ability to stand for extended periods and lift up to 30 lbs. unassisted.
• Ability to work flexible hours including days, evenings, weekends, and split shifts as operationally required.

Qualifications

• Completion of Grade nine.
• Experience in retail, food service, hospitality, or customer service is an asset.
• Basic math and cash-handling skills.
• Knowledge of health and safety practices in a service environment.
• Food Safety and Sanitation Certificate is required (must be obtained before completion of the probationary period).
• Equivalent may be considered.

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Classification – Service Worker

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Remuneration

Refer to salary range noted on this posting, plus 12% in lieu of statutory holidays and vacation pay.

Note: Remuneration for part-time positions will be pro-rated based on FTE (full-time equivalent).

NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations, please connect with us at [email protected].

Please submit a resume and cover letter to be considered for this opportunity.