Service Writer

Reporting to the Service Manager, the Service Writer is a confident, energetic, CUSTOMER FOCUSED member of the Service department.

• Greet and WELCOME customers.


• Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.


• Verify open warranty recalls or campaigns available for the customer.


• Confirm Warranty eligibility and process the warranty claims.


• Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.


• Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion.


• Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders


• Identify possible upcoming Preventative Maintenance services with customers and schedule for them.


• Maintain an organized work space and adhere to all company policies and procedures.


• Other administrative duties as assigned by the Service Manager or Foreman.

Required Experience / skill set

• Strong computer skills with an emphasis on Windows based programs and MS Excel & Word. Experience with KARMAK is an Asset


• Minimum of 3 years Automotive / Truck dealership experience.


• Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment

Job Types: Full-time, Permanent

Benefits:

• Competitive Salary


• Extended Health Care


• Dental Care (Basic + Major)


• Disability insurance


• Life insurance


• RRSP Match


• Store discount


• Vision care


• Safety Footwear Reimbursement


• Wellness Reimbursement

Schedule:

• 8 hour shift


• Day shift


• Monday to Friday


• No weekends

Experience:

• service advisor: 2 years (required)


• Customer Service: 2 years (required)