Service Writer/Warranty Administrator (Bobcat of the Peace)

Company : Rentco Equipment

Job Type : Full Time

Grande Prairie, Ab

Number of Applicants

000+

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Job Description - Service Writer/Warranty Administrator (Bobcat of the Peace)

Bobcat of the Peace, a division of Rentco Equipment Ltd., is a fast-paced local company with over 60 years of dedicated service to Grande Prairie and the Peace Country. As a leading dealership, we specialize in Bobcat, Develon Heavy Equipment, Bobcat forklifts, Precision Trailers, and Grasshopper products. Our robust sales and service teams, coupled with a comprehensive parts inventory, ensure exceptional support for our valued customers

We are currently hiring a full-time Service Writer/Warranty Administrator to join our Service department.
As the Service Writer/Warranty Administrator, you are responsible for:

Greeting and working with customers to determine mechanical issues, schedule appointments, and create work orders
Obtaining, verifying, and validating that correct information is in our Point of Rental system (serial/VIN numbers, equipment hours, company, contact, phone numbers)
Providing excellent customer service by providing updates on service progress via telephone or Kenect
Escalating customer complaints and service issues to the attention of the Service Manager
Completing warranty paperwork for submission to dealer in accordance with their requirements
Verifying warranty and service contract coverage and ensure all correct documentation is in place for submission within 14 days of completion
Working with Heavy Equipment Technicians to get accurate information for stories to bill customers and create estimates
Closing work orders and complete payments when customers pick up serviced equipment
Creating and complete Purchase Orders for outside purchases
Assisting with parts and inventory when required

You have the following skills and experience:

Intermediate computer skills
Ability to communicate verbally and in writing
Ability to use problem-solving skills to troubleshoot mechanical issues
Strong organizational and time management skills
Excellent customer service skills
Previous experience with warranty policies and procedures

Bobcat of the Peace offers:

Competitive wages (pay for this position starts at $24.00/hr)
Comprehensive benefits
RRSP/DPSP program
Stable, year-round work with great hours
Employee Discount
Promote from within policy
Employee referral bonus
Fantastic team to work with
Monthly cake days to celebrate birthdays and work anniversaries

You're busy—and we get that! To save time, ensure a great fit from the start, and make sure your resume reaches the right person, please apply online through our careers page and complete the screening questions.

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Service Writer/Warranty Administrator (Bobcat of the Peace)

Job Description - Service Writer/Warranty Administrator (Bobcat of the Peace)

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