ServiceNow Analyst

At Suncor, we produce and provide energy.

When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.

Join Suncor’s ServiceNow Platform Team and help power one of the company’s most critical enterprise platforms. ServiceNow is the central hub where employees request services, track work, and connect to key systems like SAP, Workday, MDM, Saviynt, and Microsoft. This is an exciting opportunity for a hands-on, curious ServiceNow analyst who is eager to learn, grow, and gain exposure to how a large-scale enterprise platform operates.

What we offer:

We recognize your contribution and offer a range of rewards and development opportunities designed to support your success. Benefits/perks listed below may vary depending on the nature of your employment with Suncor and the region where you work.

• Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching
• Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being
• Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance
• Talent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we’re dedicated to your development

Minimum Requirements:

• 2 years of experience or exposure to ServiceNow through education, internships or co-ops
• Post-secondary degree or diploma in Computer Science, Information Systems or a related field
• Familiarity with ServiceNow concepts such as forms, workflows, catalog items and reporting
• Strong collaboration skills with the ability to work effectively as part of a team and build positive working relationships across the organization

Don’t have all the qualifications listed?  That’s ok!  Apply anyway. We acknowledge the value of transferrable skills.

Responsibilities:

• Support the development, maintenance and enhancement of ServiceNow reports, dashboards, indicators and widgets used by various business teams
• Assist with the maintenance of the ServiceNow Service Catalog and ensure items are accurate, easy to use and aligned with platform standards
• Support the administration and monitoring of Service Level Agreements (SLAs)
• Assist in creating and maintaining Automated Test Framework (ATF) test cases
• Support regression testing for platform enhancements and upgrades and follow established change management and release processes
• Provide day-to-day support for the ServiceNow platform by helping troubleshoot issues and respond to user questions
• Work with senior platform team members, developers, and partners to resolve incidents and support ongoing improvements

Location and other Key details:

• This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.  
• Hours of work are a regular 40-hour work week, Monday to Friday, with the potential for extended work hours based on business needs
• Our professional roles follow internal compensation guidelines and the pay band will be based years of experience and scope of work

Think we are a fit? Apply now!

Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.