Settlement Counsellor

ABOUT US

Since 1954, CCI Ottawa has been dedicated to cultivating a vibrant and inclusive city where immigrants and refugees are supported, connected, and empowered. We are a full service settlement agency with multiple departments that offer a wide range of programs and services. Using a client-centered approach, we offer targeted case management. We do needs assessments, support with official documents and paperwork, information and orientation sessions, crisis counselling, housing assistance, translation, language classes, and help navigating public services and agencies such as healthcare, the CRA, Service Ontario, and many others. In addition we offer programs that help newcomers become socially and economically connected, whether through sports, recreation, cultural activities, or job search and networking support. CCI also offers these services in a youth specific context. Finally, CCI Ottawa operates 4 Transitional Housing Sites. Each site provides shelter, food, and wrap around services to support clients as they move into permanent accommodations.

JOB SUMMARY 

Under the direction of the Program Manager, the Settlement Counsellor will support clients throughout City of Ottawa in meeting their immediate settlement needs by providing information, orientation, and referrals to community resources.

This position reports to: Program Manager

Employment status: Full-time, until March 31, 2027

Hourly rate: 34.55

Deadline date to apply: May 4, 2026 at 5:00 pm
Open to: Internal/External candidates

Location: 219 Argyle Avenue

MAIN DUTIES & RESPONSIBILITIES

Under the direction of the Program Manager, the Settlement Counsellor will:

• Provide information, orientation, and referrals to clients through one-on-one and group sessions.


• Coordinate the provision of services through case management, needs assessment, Settlement action plans, and advocacy.


• Connect clients with specific settlement needs to existing resources in the community.


• Interpret and translate for clients to access services and meet immediate settlement needs.


• Prepare clients to actively access networks and navigate Canadian systems.


• Provide reports and document services as requested by the Settlement Manager.


• Develop and facilitate workshops and group sessions.


• Outreach to clients and service providers.


• Participate in meetings and activities that promote understanding of newcomers.


• Maintain accurate service records and program documentation.


• Other duties assigned by manager

QUALIFICATIONS
(Education, Knowledge, Experience, Skills)

• Post-secondary education in a Social Services field, or an equivalent combination of education and experience.


• Knowledge of services and resources available to assist newcomers to Canada.


• At least two years of experience in a social service setting. Familiarity with settlement processes is a strong asset.


• Exceptional interpersonal skills and a high degree of cross-cultural competence.


• Experience assessing client needs to provide appropriate service and referrals.


• Knowledge of services and resources available to assist newcomers to Canada.


• Experience facilitating groups and workshops.


• Skilled at de-escalation, negotiation, and conflict resolution.


• Ability to perform duties independently and with minimal supervision.


• Excellent organizational skills and the ability to set priorities and meet deadlines.


• Ability to function in a multidisciplinary, culturally diverse workplace.


• Ability to communicate effectively both verbally and in writing.


• Proficiency with computer applications including Microsoft Office Suite.


• Fluency in English is required. Fluency in other languages is a strong asset.

Please submit resume and cover letter no later than Deadline date to apply: May 4, 2026 at 5 pm. Applications will only be accepted electronically. Only candidates selected for an interview will be contacted.

All internal applicants must inform their supervisor of their intention to apply for the position.

The Catholic Centre for Immigrants (CCI) is committed to being an equal opportunity employer.  Please advise in advance if you require any accommodation during the application or selection process. CCI is committed to employment equity and encourages candidates to self-identify as visible minorities; people from culturally diverse backgrounds; people of all gender identities and sexual orientations; Indigenous peoples; and persons with disabilities.