Settlement Officer - Temporary Resident Services

Association for New Canadians is a non-profit, community-based organization dedicated to the provision of settlement and integration services for immigrants and refugees.

Job Title: Settlement Officer - Temporary Resident Services

Location: St. John’s, NL 

Position Type: 3 full-time positions until March 31, 2026 with possibility of extension pending budget availability and satisfactory performance

Closing date: Until filled

Reporting to the Manager of Temporary Resident Settlement Services, the Settlement Officer - Temporary Resident Services is responsible for delivering client-centered services to support temporary residents settling in Newfoundland and Labrador.

Roles and Responsibilities:

• Complete Intake Assessments and collaboratively assist the clients in developing a customized settlement plan 


• Support case management by assisting clients with information, referrals and settlement counseling services 


• Provide individual, family, and community support to clients considering individual needs and goals 


• Provide case management services including information and referral, accompaniment, home visits, and follow-up to assist clients to live independently and integrate successfully 


• Provide information and referral to a wide array of community agencies, professional services, settlement, and social services, etc. 


• Provide logistical support by meeting clients at the airport, assist with their move to permanent accommodations; and assist in completing applications for essential services 


• Deliver life skills and orientation sessions to help facilitate settlement into the local community 


• Collaborate with other employees, volunteers, and stakeholders to help identify and resolve any settlement-integration issues 


• Record and accurately compile client statistics and accomplishments to include in monthly activity reports

Qualifications and Experience:

• Relevant Human Services degree (equivalencies will be considered) 


• Skilled in crisis intervention, conflict resolution and de-escalation skills 


• Ability to effectively engage with a variety of stakeholders, both internal and external 


• Strong interpersonal, presentation, and communication (both written and oral) skills 


• Previous case management experience supporting a vulnerable population 


• Knowledge of specific issues facing refugees and immigrants 


• Ability to work in a fast-paced environment 


• Working knowledge of Microsoft Office 


• Experience developing goals, timelines, and delivery methods to achieve set objectives 


• Accurately record and compile client statistics and accomplishments to include in monthly activity reports 


• Ability to speak a second language is an asset

Conditions of Employment:

• Legal authorization to work in Canada 


• Flexible to work outside of core hours (Monday-Friday, 9:00am - 5:00pm)


• Valid class 5 NL driver’s license and daily access to a reliable vehicle is an asset


• Position is subject to a satisfactory Criminal Record Screening and Vulnerable Sector Check from the Royal Newfoundland Constabulary

How to Apply

Please upload a cover letter and resume as one PDF or MS Word document to https://associationfornewcanadians.bamboohr.com/careers/207

Association for New Canadians is committed to the advancement of Equity, Diversity and Inclusion. We believe that diversity in our team is a key pillar in the work we do and invite all candidates to discuss their specific skill sets and experience. We will work with qualified applicants to provide reasonable accommodation upon request to facilitate this recruitment process.

Visit us on-line at: www.ancnl.ca.