Shared Services, Operational Support Team

About the Role

BVCU's Shared Services team provides centralized operational support to our member-facing teams across all business lines. In this role, you'll handle standardized processes, coordinate activities, and serve as a key connector between branches and internal partners — freeing up frontline staff to focus on delivering exceptional member experiences.

What You'll Do

• Provide administrative and operational support to retail, business, and other member-facing teams


• Manage end-to-end online account opening, including communications, funding, reviews, and reporting


• Act as a liaison between teams, tracking requests and ensuring timely resolution within SLAs


• Identify workflow inefficiencies and contribute to process improvements


• Maintain accuracy and compliance across all documentation and records


• Cross-train across Shared Services functions to provide backup support as needed

What You Bring

• High school diploma; experience in an administrative, operational, or financial services role


• Strong organizational skills and ability to manage competing priorities


• Proficiency in Microsoft Office and comfort with digital tools


• Attention to detail and commitment to quality and compliance


• A continuous improvement mindset and collaborative approach

Bonus Points Experience in a credit union, bank, or shared services environment.

THE FINE PRINT:

• This position is on-site in Cochrane or Sage Hill, Alberta


• Working Hours: Monday – Friday 8:45 am to 5:15 pm


• Must be bondable and have legal authorization to work in Canada on a full-time basis for anyone other than current employer

APPLYING WITH BVCU:

BVCU is strongly rooted in the communities we serve and have built considerable success by delivering exceptional service and products to our members to help built a strong financial future.  We take great pride in the communities and are committed to helping them thrive.  Total compensation includes Flex Days, vacation, RRSP program, and benefits, including an HSA.

At BVCU, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, and all other characteristic protected by law. We believe that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain our talent from a diverse candidate pool. The credit union reserves the right to change job accountabilities and responsibilities as business needs dictate.

BVCU thanks you for your application, but we will only be contacting successful applicants. Online applications only.

Successful candidates must be bondable and will undergo a criminal and credit record check. Must be legally authorized to work in Canada.