Shelter -Social Navigator - Case Management

Position Summary:

Wasauksing First Nation is accepting applications for Social Navigator – Case Management (Mon-Fri, 8:30am-4:30pm). We are looking for compassionate, caring and self-driven individuals to join the shelter team. Under the direct supervision of the Housing Manager, the Social Navigator provides non-judgmental support, attends the 24 hour intake line, advocacy and resource information to potential on and off reserve Indigenous residents and shelter guests. They act as the first point of contact for men and women and children, welcoming new and returning users of the emergency domestic violence/intimate partner violence shelter, providing a calm process of shelter intake procedures, counselling and referrals to other supportive social services as necessary.

Job Duties & Responsibilities:

• Be a leader in maintaining a warm, welcoming, respectful, and non-judgmental environment, while ensuring the support and security of staff, volunteers and guests.


• The Shelter values and protects confidentiality of client information. All staff are to ensure clients personal information is safeguarded appropriately.


• Interview clients individually, in families, or with referral source, to assess their situation and needs to determine eligibility and types of services required.


• Completes and maintains related records including intake registration, service requests and referrals if not admitted.

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  • Maintain daily documentation and information sharing with staff.
  
  
  • Focus on the safety and wellbeing of children through support and empowerment of families.
  
  
  • Provide regular counselling support to residents, including facilitating dynamic risk assessment and safety planning with residents seeking safety from harm and navigating the effects of abuse.
  
  
  
  

• The Shelter values and protects confidentiality of client information. All staff are to ensure clients personal information is safeguarded appropriately.

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  • Provides referrals and outreach involving housing, ODSP, OW, treatment centres, child and family services, legal/family law.
  
  
  
  

• Keep up to date with Wasauksing Health and Social service program opportunities for WFN guests.

• A strong analysis of intimate partner violence with an understanding of power and its intersection with gender, race, culture, class, ability, religion, sexual orientation, ethnicity, and age.


• Excellent interpersonal skills (de-briefing, active listening, conflict resolution, de-escalation, problem solving, supportive) is essential.

• Adhere to all policies and procedures of Wasauksing First Nation and any other relevant policies and procedures from external agencies and partners.


• Perform other duties within the scope of the position as assigned by the Manager Or Supervisor.

Education & Experience:

• A degree in social work/counselling psychology, social service worker diploma, an asset, or an equivalent combination of education, training, and experience.


• Minimum 2-3 years’ experience working in front line in social service delivery is required.


• Current full registration with the Ontario College of Social Workers and Social Service Workers an asset.


• Position does not require driving clients, however, a valid Ontario license an asset.


• Significant understanding and knowledge of systemic barriers and oppression.


• Demonstrated knowledge of Indigenous worldviews and perspectives of health, wellness, and traditions of caring.


• Knowledge of the surrounding community supports and services.


• Knowledge of current and relevant legislation.


• Demonstrated ability to work independently and in collaborative team.


• Excellent interpersonal skills.


• Effective communication skills, both verbal and written, including strong computer literacy in Microsoft 365 (Word, Excel, Sharepoint, Outlook, etc.).

Other Requirements: 

• Valid Driver's License and reliable personal vehicle


• Willing to work flexible hours as required, including evenings and weekends.


• First Aid & CPR, WHIMIS, Food Safe Level 1, Non-Violent Crisis Intervention, Suicide Prevention and Intervention and Trauma Informed Care Training an asset.


• This position requires the individual to work with various families, youth and children. To protect children, youth and vulnerable persons, Wasauksing First Nation requires the individual to provide a vulnerable sector.  Or criminal record check.

Applications must be received no later than July 16, 2025

“Only those selected for an interview will be contacted.  We wish to thank everyone for their application.”