Shft Mgr, Table Games-GCT

Position Summary

Under the general direction of the Manager, Table Games or Casino Manager, this position is responsible for the overall management and profitability of table games on a shift basis. Develops performance objective s and delivers performance evaluations for direct reports, implements all new table games initiatives as directed; actively participates in the recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities 

• Provides leadership, direction and mentoring to the Table Games operations
• Becoming an active member of the Casino Department Head meetings
• Plans, directs and implements the Table Games operation strategic plans
• Develops and implements Table Games policies and procedures
• Evaluates current business models; proposes and implements approved changes
• Provides Table Games support to casino General Managers
• Reviews table gaming mix and operating procedures; identifies opportunities for efficiencies
• Research current and future trends as they relate to products and systems; makes recommendations for improvements
• Ensuring the administrative responsibilities associated with Kronos, Leave Management, and Performance Improvement are maintained as per procedure
• Communicating with all appropriate business units
• Develops Table Games training programs in conjunction with the Director, Training
• Responds to and resolves issues as escalated
• Liaises and communicates effectively with all appropriate business units
• Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and regulators
• Monitoring all table games reporting, including labor costs
• Developing strategies to ensure the retention of existing and new VIP play within the Salon Prive
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required
• Performs other duties as assigned.

Education and Qualifications

• High School Diploma
• Post Secondary education or suitable combination of education and experience an asset
• Minimum 3 years of experience in gaming management
• Food Safety or Responsible Liquor Service Certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Ability to successfully obtain a Gaming License
• Bilingual (English/French) is an asset but not required

Work Environment Considerations

• Regular office and casino environment, non-traditional work hours may be required in certain circumstances, some travel may be required

Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.