Shop Manager

Are you a results-driven leader with a passion for people, performance, and customer satisfaction? Craftsman Collision is looking for an experienced Shop Manager to lead one of our high-performing collision repair facilities.

Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our commitment to excellence.

As a Shop Manager, you’ll play a key role in driving operational excellence, building strong teams, and delivering the exceptional customer experience that Craftsman Collision is known for.

What You’ll Do

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  Lead daily shop operations to ensure efficiency, quality, and profitability.

  
  


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  Provide coaching, direction, and support to a diverse team of technicians, estimators, and coordinators.

  
  


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  Champion a culture of safety, continuous improvement, and customer care.

  
  


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  Manage shop financials, KPIs, payroll, and vendor relationships.

  
  


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  Promote Craftsman Collision in the community and support business development initiatives.

  
  


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  Ensure compliance with all regulatory standards, company policies, and procedures.

  
  

What We’re Looking For

• Minimum of 5 years of progressive industry or related experience, including experience in sales, customer service, management or leadership


• Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered


• Strong understanding of operations, budgeting, and expense management


• I-CAR Platinum certification an asset


• Proficiency in Mitchell Estimating, Audatex (Qapter), ALLDATA is preferred


• Knowledge and proficiency in ADAS systems, vehicle calibrations, and emerging vehicle technologies is preferred


• Strong verbal, written and listening skills, combined with the ability to interact and gain the support of senior leadership and other decision-makers


• Demonstrated aptitude to prioritize tasks based on comparative importance and urgency


• A well-defined sense of diplomacy, including negotiation and conflict resolution skills


• Proven experience effectively leading a team in a fast-paced environment


• Demonstrated time management, problem solving, critical thinking and sound judgement skills


• Strong interpersonal skills with customer service-oriented attitude


• Proficient in Outlook and video conferencing platforms with the ability and willingness to learn new applications


• Demonstrated desire and aptitude for learning and development


• Must have a valid class 5 driver's license with a clean driver’s abstract over the last 3 years


• Must be legally entitled to work in Canada with no restriction


• Ability to travel occasionally within Canada and to the US for company functions

Why Work With Us?

• Earn up to $150,000 per year (base salary + monthly/annual bonuses)


• Up to $10,000 signing bonus or relocation assistance amount (within Canada)


• Comprehensive benefits package


• Company provided vehicle and $250 gas allowance per month


• Modern facilities with state of the art equipment and tools


• Opportunities for professional growth and I-CAR training


• Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way