Site Support Technician

Site Support Technician

Location: Toronto, Ontario , Canada (On site)

In this office-based position (At Downtown Toronto office) you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. There are times when the position will require a travel to the Richmond Hill, Ontario office. Your working hours will be 37.5 hours a week, Monday to Friday with flexible hours typically from 8.00am to 4.30pm. Find out more at computershare.com/flex.

A role you will love

The Site Support Technician provides technical support for a wide range of IT services and technologies, including troubleshooting and resolving hardware, software, and connectivity issues. The role also supports the delivery of IT projects and is primarily based at one site, with occasional travel to other office locations as required.

Computershare is a global financial administration company founded in 1978, employing over 16,000 people across 22+ countries. With a market capitalization of over $7 billion and annual revenue exceeding $2 billion, Computershare is a market leader in share registration, transfer agency, employee equity plans, proxy solicitation, mortgage services, and corporate governance solutions. Leveraging its expertise in data management, transaction processing, payments, and communications, Computershare helps organizations strengthen relationships with their investors, employees, customers, and other stakeholders worldwide.

Other key duties and responsibilities are as follows:

• Provide technical support for hardware, software, and connectivity issues, ensuring timely resolution within agreed service levels.


• Maintain effective communication with internal customers and technology teams regarding incidents and requests.


• Support the development of the Global Tech Support Team through guidance and best practice sharing.


• Deliver on-site IT support, equipment management, asset control, and workspace maintenance.


• Support IT projects and collaborate with 2nd and 3rd Line Support teams.

Key Outcomes:

• Improved support efficiency and increased self-service adoption.


• High-quality on-site support and workspace standards.


• Compliance with asset management and security policies.


• Successful delivery of site support activities and positive stakeholder feedback.

What will you bring to the role?

• Strong understanding of IT support processes and technical procedures.


• Experience supporting users in fast-paced environments and collaborating across teams.


• Ability to troubleshoot and resolve technical issues, applying best practices and continuous improvement initiatives.


• Strong analytical, problem-solving, communication, and stakeholder management skills.


• Familiarity with Windows Active Directory, Azure Active Directory, Microsoft 365, Windows 11, and endpoint support technologies.


• Understanding of IT security principles and mitigation practices.


• Ability to maintain high service standards and meet agreed SLAs.

Preferred

• Working knowledge of LAN/WAN networking and network troubleshooting.


• 5+ year of relevant IT support experience.

Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. At Computershare, you’ll find new friendships, a strong sense of belonging and an inclusive culture that appreciates and recognises individual contributions. 

Rewards designed for you 

Flexible work to help you find the best balance between work and lifestyle 

Health and wellbeing rewards that can be tailored to support you and your family including paid time off, observed holidays, and vacation pay 

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well 

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future  

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub. 

Compensation. The typical base pay range for this role is CAD $60,000 - $70,000. 

AI statement  

Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from the systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.