Ski Technician

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other. 

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values: 

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make. 

Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company. 

• Delivery: Completing scheduled and reactive ski/snowboard rental fittings in line with our three primary delivery methods: 

• Traditional – in-accommodation boot fitting and ski teching 

• Express – No contact drop-off delivery 

• Slopeside – Skis direct to resort slopeside valet 

• Continued focus on our three Key Customer Requirements: 

• KCR #1: On Time – Arriving within 5 minutes of the agreed upon time 

• KCR #2: Communication – Setting clear expectations around the entire scope of service 

• KCR #3: Equipment – Choosing the right equipment for each guest given their skills and current conditions at the resort 

• Support: Provide equipment support to our guests within 45 minutes 

• Pickup: All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use 

• Maintain delivery vehicle cleanliness and fuel levels 

• Packing orders for future delivery 

• Setting up the next shift and future team members for success