Number of Applicants
:000+
Do you have an entrepreneurial spirit and want to make a difference? This role may be for you!
Be a part of a great organization! Community Living Toronto's newly renovated in-house coffee shop is in need of an Operations Lead.
ROLE SUMMARY
The role of the Social Brew Operations Lead involves providing operational oversight and staff training at the Social Brew coffee shop. A key objective of Social Brew is the establishment of a continuous rotational training program, designed to offer individuals a meaningful employment experience that can be leveraged beyond their time at Social Brew. Your responsibilities will include creating, developing, and implementing an 8– 12-week rotational training program .
In your capacity as the Social Brew Operations Lead, you will play a pivotal role in ensuring a positive customer experience. This involves addressing and handling customer complaints in a timel y and professional manner. Additionally, your responsibilities will extend to managing inventory, ordering supplies, and m aintainin g records for auditing and accounting purposes. Moreover, you will be tasked with the development and execution of marketing plans through various social media platforms to enhance profitability and foster business growth.
Your commitment to these responsibilities will contribute significantly to the overall success and sustainability of Social Brew. This a contract position for 1 year with the possibility of becoming full-time employee.
YOU ARE
Passionate about helping others:
Shows genuine care for others' well-being, translating passion into meaningful actions for the benefit of individuals and communities.
Patient and kind:
Maintains composure in challenging situations, demonstrating patience and understanding.
Approaches interactions with a kind and compassionate demeanor
Displays a forward-thinking mindset, actively seeking innovative solutions and identifying growth opportunities.
Embraces challenges as opportunities for creativity, showing a willingness to take calculated risks and explore new approaches.
Hard-working and dedicated:
Demonstrates a strong work ethic, putting in the effort required to achieve goals and meet expectations.
Customer-focused:
Prioritizes customer satisfaction, ensuring a client-centric approach in all aspects of service delivery.
KEY RESPONSIBILITIES
Business Operations:
Staff Training and Development:
Mission, Vision, Values, Equity, Diversity, and Inclusion
KEY RELATIONSHIPS
Customers: Provide exceptional customer service to customers in the Social Brew . Ensure that orders are timely and accurate .
Internal Staff: Work with internal staff to obtain meaningful employment .
QUALIFICATIONS
Education & Training
E xperience
Technical Skills & Knowledge
Sensory and Physical Effort
Note: This job description is intended as a guide to reflect the principal functions of the job. It is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
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