Solution Expert

We are seeking an energetic and results-oriented individual to join our fastest growing and most strategically focused segment of the business - Home Consumer, reporting directly to the Store Manager. The role boasts variety with a key focus on new business development and account management. In this role, you will cover a vast region and be completely field based. You will manage a large portfolio of products, services and solutions and will play a crucial role in developing and maintaining long-term customer relationships.

Your Impact

• Contribute to Sales Performance by achieving sales targets both at multi-segment (covering both B2C and B2B) and multi-channel level.
• Maintain good product knowledge and ensure an outstanding customer experience
• Localize and sell the Total Wellness solution through partnerships and customizing solution packages to specific market needs
• Working with the Marketing Department, define the local segment market strategy in terms of commercial campaigns, initiatives and events
• Develop new customers and maintain relationships with the existing ones to generate new business opportunities
• Bring accounts (both current and prospect customers) to top locations in order to strengthen business relationships.
• Develop new opportunities with architects, interior designers, personal trainers and any third party able to generate business opportunities
• Develop a network with showroom partners and high-end furniture brands
• Handle customer complaints, seeking assistance and ensuring issues are resolved to the satisfaction of the customer and the company
• Provide 100% support of CRM tool (salesforce.com) and follow the Sales Methodology
• Liaise with Logistics and After-Sales Service for any needs oriented to supreme service
• Go above and beyond the company requirements, adhering to the dress code and appearance guidelines
• Keep up to date on brand activities, locations, events and marketing activities
• Work with the Retail and Inside Sales Teams in order to facilitate and speed up the customer journey
• Consult with the in-house design team to create home gym layouts
• Guarantee continuous, proactive feedback from the market

Ideally, you are passionate about working out, enthusiastic and pro-active, while also down-to-earth and ethical. You should be an independent, confident salesperson with strong organizational skills and previous field sales experience. You have a passion for health, fitness, design, luxury goods, fashion, Made in Italy, art, sports and the wellness lifestyle. You are an achievement-driven professional, a strong team player with exceptional relationship skills.

What you should bring:

• 3-5 years experience as a Sales Manager in a luxury retail environment, preferably in the design industry or working with luxury products.
• BA/BS Degree in Business Administration, Sales or a relevant field
• Demonstrable ability to communicate and present to, as well as influence key stakeholders at all levels of an organization, including executive and C-level
• Selling aptitude with emphasis on business development
• Ability to leverage networks by cultivating key relationships as well as knowledge of local marketing and media
• Ability to acquire some expertise in Store operations applications (Sales Force and SAP)
• Entrepreneurial approach
• Ability to create and cultivate a network

• Extended Healthcare Plan (Medical, Disability, Dental & Vision)