Solutions Engineering, Post-Sales

• Act as the primary technical advisor for partners and customers, providing deep expertise across IoT, telematics, APIs, and platform capabilities.


• Lead technical discovery sessions, requirements gathering, demonstrations, and solution design activities across the post-sales lifecycle.


• Translate complex customer challenges into scalable, integrated solutions using the platform’s ecosystem and open APIs.


• Collaborate closely with sales, customer success, product, and channel teams to ensure successful solution adoption and customer outcomes.


• Support partners in optimizing their use of the platform through training, enablement, and best-practice guidance.


• Identify opportunities for expansion, revenue growth, and improved customer engagement within existing accounts.


• Gather and relay customer and partner feedback to internal product teams to influence platform improvements and roadmap priorities.


• Maintain accurate documentation of solution designs, customer engagements, and technical deliverables.


• Ensure high levels of customer satisfaction through responsive, accurate, and proactive technical support.


• Contribute to continuous improvement of processes, tools, and technical methodologies within the post-sales organization.

Requirements:

• 3–5 years of experience in Solutions Engineering, Sales Engineering, Software Engineering, or technical customer-facing roles.


• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent experience).


• Strong understanding of IoT, telematics systems, APIs, and cloud-based platform architectures.


• Experience working with programming languages such as Python, SQL, Java, or C#, and familiarity with API integrations.


• Knowledge of data analysis and visualization tools such as Power BI or Apache Superset is an asset.


• Experience with CRM, ticketing, and agile tools such as Salesforce and JIRA.


• Strong problem-solving skills with the ability to diagnose technical challenges and design practical solutions.


• Excellent communication and presentation skills, with the ability to explain complex technical concepts to diverse audiences.


• Customer-first mindset with a strong focus on relationship building and long-term success outcomes.


• Ability to manage multiple priorities in a fast-paced, cross-functional environment.


• Willingness to travel up to 20% as needed.

Benefits:

• Competitive compensation package with performance-based incentives.


• Flexible hybrid and remote work arrangements supporting work-life balance.


• Comprehensive health, dental, and wellness benefits.


• Parental leave top-up and family support programs.


• Retirement savings plan and long-term financial support options.


• Home office reimbursement program and equipment support.


• Professional development opportunities, including online learning and certifications.


• Employee incentives such as electric vehicle purchase programs.


• Collaborative, innovation-driven environment focused on continuous improvement and impact.