SOV Store - Travel Expert

112 Mayfield Common Northwest, Edmonton, AB T5P 4B3, Canada Req #110

March 5, 2024

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity:

Under SellOffVacations , we are looking for a Travel Expert to join us in making vacation dreams come true. As a results and detail-oriented Travel Expert, you are responsible for providing high quality service to consumer travel clients and for emphasizing long-term working relationships to build a strong repeat customer base. The position reports to the Selling Supervisor/Branch Manager and will be located at our retail store in Edmonton.

What You’ll Do:

• Provide high quality service to consumer travel clients emphasizing long-term working relationships to build a strong repeat customerbase
• Sell a full range of preferred supplier products to meet and exceedtargets
• Provide accurate, complex travel information (i.e.,detailed travel documentation, etc.)
• Organize and assist with local business building promotions and localnetworking
• Assist in the resolution of clientcomplaints
• Invoice and document client files accurately in accordancewithcompany policy
• Work closely with Consumers, Tour Operators, and various Internal Support departments

What You’ll Need:

• Experience as a Travel Counsellor
• Ability to work various shifts including evenings andweekends

What We Offer:

• RRSP Matching Program
• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Opportunity to give back through our social responsibility initiatives

Diversity, equity, and inclusion - Diversity makes us EPIC;we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered withWhite Ribbonto help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.Total wellbeing -Our approach is for holistic opportunities to help employeesBe EPIC and Be Well. Learning and development -Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [email protected]

• 112 Mayfield Common Northwest, Edmonton, AB T5P 4B3, Canada