Spa Attendant

OVERVIEW/BASIC FUNCTION:

To fulfill the needs and requests of guests. To be available and ready to help guests and co-workers when needed. Assure the following areas are always clean and tidy: spa, locker rooms, public areas, gym, and pool.

Responsible for monitoring wellness facilities ensuring positive and friendly customer relations. Observes all activities within assigned areas offering assistance and instruction to guests/visitors.

RESPONSIBILITIES:

1. Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards following Forbes/LQA standards.


2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.


3. Anticipate guests’ needs, respond promptly, and acknowledge all guests.


4. Always maintain positive guest relations.


5. Resolve guest complaints, ensuring guest satisfaction.


6. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.


7. Follow proper Spa opening/closing procedures.


8. Be familiar with all hotel packages, promotions, prices, and rates.


9. Set and maintain Water/Tea Stations and amenities needed for proper operations.


10. Greet Guests, offer welcome tea when in relaxation area.


11. Maintain knowledge of Hours of Operation, Reservations, Rentals, Fees, Products and Merchandise.


12. Offer support to Spa front Desk escorting guests to locker room.


13. Assist guests with Fitness Center Equipment.


14. Maintain Towel/Linen Supply, Locker Rooms, Massage Rooms, Fitness Center and Pool Area.


15. Monitor Guest Safety.


16. Maintain and replenish Soap Dispensers and Paper Supplies.


17. Practice Loss Prevention.


18. Maintain and follow OSHA Regulations/MSDS


19. Deliver, store, and inventory linen.


20. Maintain logbook.


21. Document maintenance needs on work orders and submit to Manager/Assistant Spa Manager.


22. All other duties as required.

QUALIFICATIONS:

Experience: Minimum 1 year experience in a luxury spa environment, preferably within a luxury hotel. A background in fitness education and/or health related discipline is an asset.

Education: High school diploma. Diploma or degree in a related field, or equivalent vocational training certificate, CPR certified.

General/Technical Skills:

• Perform job functions with attention to detail, speed, and accuracy.


• Prioritize, organize, and follow up.


• Be a clear thinker, remaining calm and resolving problems using good judgment.


• Follow directions thoroughly.


• Understand guests service needs.


• Work cohesively with co-workers as part of a team.


• Work with minimal supervision.


• Maintain confidentiality of guest information and pertinent hotel data

Language: Required to speak, read, and write English. Additional language is an asset.

Visa Requirements: Must be legally eligible to work in Canada.

Physical Requirements: Must be able to exert physical effort in transporting 10-15 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding