Spa Practitioner

Job Description: Spa Practitioner

Department: Spa

Job Summary

To provide professional and engaging wellness therapies and massage treatments to our clients. You will offer a full range of treatments to fulfill different client needs and objectives.

Competencies Required

Education/Experience

• Completion of High School


• Massage Therapy Certification and/or Esthetician Certification


• Experience in a luxury spa environment, preferably within a full service or luxury hotel would be an asset. 

Skills

• Have good communication skills, and multi-tasking skills.


• Works well with a team.


• People person with a caring, positive attitude to clients.


• Able to communicate clearly in English.


• Be highly organized.

Job Outline

• Provides individualized bodywork treatments that meet the guests needs and expectations.


• Recommends Spa products and treatments and provides pertinent hotel information.


• Obtains the basic medical history for a client, assesses any problems, or conditions and suggests appropriate therapy based on current health of client.


• Assesses guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service. 


• Maintains spa and treatment room appearance, cleanliness according to standard operating procedures.


• Maintains knowledge of hours of operation, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.


• Sets up and organizes workstation with designated supplies, forms and resource materials, report shortages to supervisor.


• Ensures that a high standard of service is maintained throughout the spa.


• Provide massage services to guests using props and/or products.

• Maintains complete knowledge of correct maintenance and use of equipment, also use equipment only as intended.


• Anticipates guest's needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.


• Maintains positive guest relations at all times and maintain client details and confidentiality.


• Tries to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints.


• Handles emergency procedures and report any accidents to your manager and security.


• Handles inappropriate guest behavior as per the hotels standard operating procedures for Inappropriate conduct for guests and therapists.


• Frequently checks with guest to promote comfort, safety, and security throughout service.


• Fills out necessary reports or data at the end of each session.


• Attends all scheduled meetings, classes, and training sessions.


• Assists with washing and folding of all linens used in treatment rooms.

Prerequisites:

• 1+ year experience in a related role.


• Physically fit for providing Spa Treatments, which require standing, and applying pressure.  


• Caring, positive attitude to clients.


• Available weekends and holidays. 

Benefits:

• Competitive, commission-based pay.


• Gratuities


• Staff Discounts (40% off food at Currents and Big Beach Lounge, 40% off Spa Services)


• Medical, Dental, Life Insurance & benefits


• Associate Rates for hotel stays


• Volunteer Support Opportunities


• Team Enrichment Events


• Financial Support for Relevant Education Opportunities
  


• Inclusive Work Environment 
  
  

This job description is intended an introduction of the role, rather than a complete list of skills, efforts, duties, responsibilities or working conditions associated with the position.