OVERVIEW/BASIC FUNCTION:
Ability to provide Rosewood Hotel Georgia guests and staff a unique and outstanding spa experience. Deliver effective and efficient guest service experience. Provide members/guests with extensive knowledge of the spa, to enhance their visit with the highest level of customer services to increase visits and repeat business.
RESPONSIBILITIES:
- Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards following Forbes/LQA standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly, and acknowledge all guests.
- Maintain positive guest relations at all times.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Follow Spa opening/closing procedures.
- Report to work in appropriate uniform, on time, and well groomed according to Rosewood Hotel Georgia’s guidelines.
- Assist members/guests in the following areas:
- Spa, dining and other reservations and information.
- Locker key administration.
- Pool and Fitness room.
- Towels, robes, sandals, and amenities maintenance.
- Assist with lounge Food and Beverage service as needed.
- Attend all scheduled staff meetings, training sessions on a consistent and regular basis.
- Follow-up to spa manager on all comments, concerns and suggestions made by staff and Rosewood Hotel Georgia members and guests.
- Explain and promote all spa facilities, services, and activities.
- Knowledgeable in all aspects of spa services, programming, and reservations.
- Receive and manage all locker room supplies and equipment.
- Continually strive to improve the procedures at the spa desk.
- Follow spa attendant’s procedures in the spa policy/procedure manual.
- Model and reinforce all standards and policies set by Sense Spa at Rosewood Hotel Georgia.
- Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the staff’s knowledge base and effectiveness.
- Responsible for maintaining helpful, cooperative relations with co-workers.
- Responsible for adhering to Rosewood Hotel Georgia employee handbook guidelines and Sense Spa at Rosewood Hotel Georgia Policy/Procedure manual.
- Responsible for adhering to Rosewood Hotel Georgia’s core values.
- Responsible for assisting and establishing and maintaining standard of excellence in professional image and service.
- All other duties as required.
QUALIFICATIONS:
Experience: Minimum 2 years’ experience in a luxury spa environment, preferably within a luxury hotel. A background in fitness education and/or health related discipline is an asset. Extensive customer service experience is required.
Education: High school diploma. Diploma or degree in a related field, or equivalent vocational training certificate, CPR certified.
General/Technical Skills:
· Perform job functions with attention to detail, speed, and accuracy.
· Prioritize, organize, and follow up.
· Be a clear thinker, remaining calm and resolving problems using good judgment.
· Follow directions thoroughly.
· Understand guest’s service needs.
· Work cohesively with co-workers as part of a team.
· Work with minimal supervision.
· Maintain confidentiality of guest information and pertinent hotel data.
· Knowledge of Book 4Time is an asset.
Language: Required to speak, read, and write English. Additional language is an asset.
Visa Requirements: Must be legally eligible to work in Canada.
Physical Requirements: Must be able to exert physical effort in transporting 10-15 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
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