Spa Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

About the role:

The Spa Supervisor plays a vital role in overseeing the day-to-day operations of the spa, ensuring an exceptional guest experience while upholding Four Seasons’ high standards of service and professionalism. This role includes supervising spa team members, managing bookings, coordinating staff training, and maintaining the cleanliness and functionality of all spa areas. The Spa Supervisor is a leader who inspires the team through example, fosters morale, and ensures seamless operations that enhance guest satisfaction.

What you will do:

Guest Experience

• Provide consultations and familiarize guests with services, amenities, spa, and hotel facilities.
• Set and coordinate guest appointments while adhering to Four Seasons’ service standards.
• Promote and sell retail products, tailoring recommendations to guest needs.
• Anticipate guest needs, resolve issues promptly, and ensure complete satisfaction.

Team Leadership & Development

• Supervise daily operations of the spa team, including therapists, attendants, and receptionists, ensuring adherence to standards.
• Conduct training sessions for new hires, maintaining and updating the Spa Training Manual and testing materials quarterly.
• Continuously retrain team members to improve service delivery and operational efficiency.
• Monitor and document staff performance, assisting with evaluations and corrective actions as needed.
• Develop and implement up-selling incentives to drive revenue growth.

Operational Excellence

• Oversee spa booking practices to maximize productivity and room utilization, ensuring efficient scheduling during peak and off-peak hours.
• Conduct daily checks of guest areas, including locker rooms, fitness areas, and relaxation rooms, to ensure cleanliness, orderliness, and proper equipment functioning.
• Manage inventories and reorder supplies to meet operational demands.
• Collaborate with spa management on new procedures to improve service and productivity.

Retail Management

• Maintain retail displays, ensuring neatness and proper stock levels.
• Conduct monthly inventory and introduce new, unique products to enhance retail offerings.
• Implement and monitor retail incentive plans for staff to boost sales.

Administrative Responsibilities

• Ensure accurate input of services, gratuities, and retail sales into the POS system.
• Prepare accounting reports, research voucher issues, and resolve discrepancies.
• Maintain an organized workspace and manage desk supplies, guest materials, and operational inventories.

What You Bring

• Minimum 1 year of previous experience working in a supervisory capacity in a spa, ideally in a luxury setting.
• Passion for the health and wellness industry and commitment to delivering exceptional guest experiences.
• Oral and written proficiency in English; additional languages are an asset.
• Excellent communication and organizational skills, with the ability to prioritize in a busy environment.
• Knowledge of spa software systems and hotel interface programs such as Book4Time, Birchstreet, Opera, and HotSOS.
• Proficiency in Microsoft Office (Word, Outlook, and Excel) and Canva.
• Ability to inspire and motivate team members while maintaining professionalism and attention to detail.

What we offer:​

• Paid time off, including vacation days, floating days, and sick days
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
• Complimentary meal per shift in our employee dining room, OASIS
• Complimentary dry cleaning of uniforms
• Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
• Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
• Monthly Employee Recognition celebrations and Bi-Annual Employee Parties

... and more!

The hourly wage for this role is $32.03 per hour.

Schedule & Hours

The ideal candidate will have an open work schedule and able to work weekdays, weekends, and holidays.

We look forward to receiving your application!

Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is not available. This posting is for an existing vacancy within the organization. The hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.