Spare Customer Service Sales Agent

POSITION:           Spare Customer Service Sales Agent 
REPORTS TO:      Supervisor Customer Service
DEPARTMENT:    Passenger Services
LOCATION:          Timmins or Cochrane 
REFERENCE:        500-109B-26
RATE OF PAY:      $28.9571- $32.1745/ hour (Increases set out as per the collective agreement. Full rate                                 effective after 1 year of service)

WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services.  We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1000 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations.  We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services. 

ACCOUNTABILITY STATEMENT:
The Spare Customer Service Sales Agent (CSSA) is responsible for delivering exceptional customer service in person and over the phone, providing accurate and timely information regarding Ontario Northland’s bus and train services. This role functions on a flexible, as-needed basis, covering scheduled shifts during vacations, sick leave, and peak periods, as well as occasional on-call assignments. Hours are variable and not guaranteed, requiring adaptability and readiness to support operational needs.

MAJOR DUTIES/ RESPONSIBILITIES:

• Sells ONTC bus/train and interline tickets
• Relieves Ticket Agents over six ONTC stations between North Bay and Moosonee (This position will primarily service Timmins, Cochrane, Kirkland Lake Terminals)
• Provides fare and schedule information for all services to the general public
• Processes and handles incoming and outgoing Bus Parcel Express and baggage (weighing up to 75 pounds)
• Performs daily audit functions in order to reconcile paperwork and daily sales
• Responds to incoming customer enquiries via email, phone or other correspondence
• Responds to customer concerns and complaints
• Employees will be provided with on-the-road compensation in accordance with the collective agreement
• 8-hour shifts with the availability to work within a 24 hour/ 7-day operation

REQUIREMENTS:

• Secondary School Diploma or General Educational Development (GED)
• Valid driver's license and have access to a reliable vehicle
• Excellent customer service skills and have experience in providing customer service in a fast-paced environment
• Strong computer skills and experience using Windows based applications
• Excellent oral and written communication skills
• Project a positive and helpful image at all times
• Previous experience dealing with cash and reconciliation for multiple transactions
• Must have the flexibility necessary to adapt to changing schedules and locations (position requires frequent overnight travel)
• Preference will be given to qualified applicants who are fluent in both official languages (English and French)
• Committed to Company Health and Safety

BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE:  September 8, 2025, no later than 11:59 p.m. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number. Visit our career website to apply: https://www.ontarionorthland.ca/en/careers 
 
At Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous people, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please Contact Human Resources.

Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 394 pour plus de renseignements.