Specialist, Career and Employment and Client Care Navigator

Do you want to make a difference in the lives of Canadians living with vision loss?

Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. Our certified specialists provide client-centered rehabilitation, mobility training, and daily living skills programs that help clients build confidence and thrive. We work collaboratively with ophthalmologists, optometrists, and other health care professionals, offering essential care on a referral basis in homes, workplaces, and communities across the country. We value our employees as our greatest asset — and we’re committed to supporting their well-being, professional growth, and work-life balance. Learn more about VLRC at visionlossrehab.ca or call 1-844-887-8572.

Position Title: Specialist, Career & Employment and Client Care Navigator

Location: Regina, SK or Saskatoon, SK

Term: Full-time, Contract (Existing Vacancy)

Reports To: Provincial Manager, Healthcare Operations

Salary: $29.04/hour

Posting Date: April 9, 2026

Closing Date: April 30, 2026

I. Scope and Summary of Primary Responsibilities

In covering a broad range of duties, the emphasis of this position is to conduct and complete the Comprehensive Assessment of Needs (CAN) and other required assessments, and to identify and coordinate the service needs for all individuals requiring vision rehabilitation services. This position provides employment counselling to assist people with vision loss to gain and maintain employment; and to develop and support post-secondary individualized employment goals.

II. Essential Functions

The position entails, but is not limited to the following general responsibilities:

• Conducts Comprehensive Assessment of Needs (CAN) within Health Cloud primarily by phone, with individuals requiring VLRC rehabilitation services and makes appropriate referrals.
• Ensures client needs are identified through appropriate use of the Health Cloud assessments. 
• Identifies and assigns through Health Cloud the required Care Plans and Interventions.
• Flags urgent/critical client situations to Service Manager or other   designated staff.
• Serves as a point of contact for clients by responding to clients' enquiries.
• Records all required data into Health Cloud in a timely manner, consistent with VLRC standards, including visit/time spent in service provision.
• Manages caseload in an effective and efficient manner.
• Responds to inquiries on VLRC services/programs and community resources. 

·       Coordinates appropriate internal and external referrals to rehabilitation professionals within VLR SK and the community to assist clients in achieving their personal and vocational goals.

·       Provide assessment and adjustment to vision loss counselling for individuals; provide resource and supportive counselling to individuals and/or groups and their families, as required

Employment:

·       Maintains all case data and Labour market documentation consistent with VLRC systems and procedures. 

·       Assists individuals in employment preparation, skills training, job search, and job maintenance; and refers to community agencies for additional resources. 

·       Initiates and completes registration and administration for government funding and supports consistent with funding agreements.

·       Works in partnership with employers to develop accommodation plans.

·       Maintains contact with existing employers and outreaches to prospective employers.

·       Performs administrative duties including but not limited to service tracking, benchmarking, report writing, government applications, etc.

·       Maintains file of current Labour market information.

Relationships

• Builds relationships and partnerships with employers, external stakeholders, partners, including local community resources.
• Provides appropriate support and consultation to individuals, clients, and their families.
• Contributes as part of multidisciplinary team.

Problem Solving/Time Frame of Impact

• Utilizes established business rules, service standards and practices, and ensures policy and procedures are followed in a timely fashion.
• Provides timely delivery of intake and triage of appropriate services/interventions for each client.
• Ability to creatively and quickly problem solve to respond to unique individual needs.
• Participates in service evaluation and program planning processes, as needed, to maintain and improve service outcomes.

Decision Autonomy

• Works under the general direction of national/divisional guidelines and standards but has latitude in making decisions on routine tasks.
• Consults with supervisor on issues that are more complex or may require upper level approval.
• Exercises judgment and tact when working with individuals and knows when to elevate issues to the next level such as referring unusual client needs to appropriate person for service planning.
• Committed to maintaining privacy and confidentiality.

Leadership

• Takes initiative to keep abreast of new and changing community resources and VLRC policies & procedures.
• Facilitates and enhances team efforts on a professional level and shares specialized knowledge, resources, experience, concepts, and skills.

III. Qualifications

Knowledge and Skill Requirements

• Knowledge and experience working with individuals with vision loss.
• Well-developed interpersonal and communications skills, with emphasis on interviewing skills.
• Self-directed, organized and detail oriented.
• Demonstration of a client-centered approach with commitment to excellent customer service.
• Demonstration of sound interviewing skills, good judgment, and ability to work under pressure.
• Knowledge of the tools and practices used in career development, guidance, and vocational assessment.
• Knowledge of job accommodation practice and relevant legislation.
• Demonstrated ability to effectively communicate verbally and in writing.
• Ability to work in a team environment and independently, with minimum supervision.
• Proficient in use of both standard office software and specialized client management technology.

Experience and Education

• Completed post-secondary education in the fields of Social Work,

Applied Counseling, or an equivalent field.

• Minimum three years of experience working with individuals with a disability in a rehabilitation and career development setting.
• Accreditation in counselling or rehabilitation is an asset.

• Personal or professional experience relating to blindness and vision loss is considered an asset

Work Environment

• Occasional travel may be required.
• Willingness to work flexible hours
  
  

At VLRC, your work has real impact. Join a team that empowers Canadians with vision loss to live independently, and where your growth, well-being, and contributions matter. We offer:

·       Comprehensive benefits for health, vision, dental, corporate discounts employee and family assistance program

·       Flexible work arrangements, generous paid time off, and work-life balance initiatives

·       Career development through training, mentorship, and advancement opportunities

·       Inclusive work culture with supportive teams, employee recognition, joy in work wellness program, and mental health supports

Inclusion, Accessibility & Accommodation

VLRC is committed to creating and maintaining an inclusive, equitable, and accessible workplace. We welcome applications from members of groups that have been historically marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, including those who are blind, partially sighted, or deafblind, women and 2SLGBTQ+. We strongly encourage applications from applicants with sight loss to apply. Direct lived experience is valued as an asset.  The successful candidate will be required to complete a standard Vulnerable Sector Check.

If you require an accommodation to apply or participate in the selection process, please contact [email protected]. We’ll be happy to work with you to meet your needs.

Not sure if you qualify? Think about applying anyway!
We understand that not everyone brings 100% of the skills and experience for the role. If you bring passion, transferable skills, and a desire to make a difference, we encourage you to apply!VLRC does not use AI tools in its screening, assessment, or selection process.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.