Specialist IT App Support, Retail Applications

Description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go

Starting Salary:

The Opportunity:

Reporting to the Manager of Retail Applications, this individual is responsible for managing their Retail application portfolio. The role is individual contributor tasked with completing enhancements and providing operational support at level 3 for PDI Retail and other Retail systems. This position collaborates closely with Senior Leaders and Sunoco’s various Retail business units to ensure that business processes are streamlined and aligned with application functionality, best practices, automation, and system security. The specialist is also responsible for helping during major issues in key retail applications.

• Act as a escalation point (Level 3) to independently investigate, diagnose, and resolve complex retail applications and batch process issues, reducing downtime and improving system availability. 
• Serving as the primary technical liaison with PDI vendor during P1 critical production outages. 
• Collaborating closely with Product Owners and business stakeholders (Finance, Price Book, Inventory, etc.) to translate technical issues into clear business impacts. 
• Collaborating with project team to create comprehensive "runbooks" and knowledge base articles for new features, ensuring the support team is prepared for Day 1 deployment 
• Providing advice and guidance to less experienced colleagues on complex troubleshooting and PDI-specific operational workflows. 
• Maintain and update technical documentation, knowledge base articles, and standard operating procedures (SOPs)

The ideal candidate is quality-focused, passionate, a quick learner, self-motivated, analytical, and detail-oriented.

Responsibilities:

• Work with operations support team and business stakeholders in providing strategic directions on daily operations tickets while maintaining the SLAs.
• Manage and work with team providing mentoring and coaching to new team members.
• Work with enhancement and projects team to onboard new operational initiatives.
• Participate and provide direction in process improvement projects for internal operational processes.
• Coordinate weekly meetings with vendors on support status etc.

Education:

• Post secondary education in Computer Science, Information Systems, Engineering, Business Analysis, or related discipline; an equivalent combination of education and experience will also be considered.

Requirements:

• 2-3 years of experience in supporting application.
• Ability to write basic SQL to help with support issues.
• Experienced with working with multiple business areas within a company
• Experienced with multitasking on issue tracking and coordinating.
• Strong communication, and presentation skills.
• Ability to work in a dynamic, ever-changing environment and deal with confidential, time sensitive issues.
• Ability to exercise judgment on projects and issues raised and identify solutions.
• Ability to work in a high-pressure and dynamic environment delivering projects in a highly professional manner while following strict timelines.
• Demonstrated capability to serve the business as a highly valued customer.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.