Specialized IT Support Technician

Why did the PowerPoint cross the road? To get to the other slide.

Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise.

At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. Our IT team is a key element of everything we do. From the store and end-user computing, to strategy and planning, and let’s not forget project management, delivery, infrastructure, and operations, they have an impressive array of expertise. 

Join a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.

If the hat fits, we’d be proud to have you wear it! Send us your resume and join a people-centric company with a reputation of excellence.

Do you want to play a key role in the technological performance of store operations?

As a senior technical reference within the Store Support team, you will handle complex incidents and actively contribute to the stability, evolution, and optimization of the technology environments used daily in our stores.

Key Responsibilities

• Analyze, diagnose, and resolve critical incidents (software, hardware, network) that directly impact operations, while meeting Service Level Agreements (SLAs) and ensuring rigorous follow‑up on priority cases.
• Act as the technical escalation point for Level 1 Support and provide technical leadership to ensure effective, long-term resolutions.
• Ensure certification, configuration, and deployment of in-store IT equipment (POS systems, scanners, printers, mobile devices) using device management tools (MDM, e.g., SOTI), guaranteeing performance and compliance.
• Manage equipment inventory and collaborate with vendors to ensure availability and operational continuity.
• Participate in the testing, validation, and deployment of new technology solutions in collaboration with project and infrastructure teams.
• Prioritize interventions based on operational impact and maintain structured tracking of activities in critical environments.
• Document solutions and recommend technical and organizational improvements while actively contributing to team knowledge sharing.

• Diploma or degree in Computer Science or a related field
• 3 to 5 years of experience in IT support (POS, retail store, or distribution center environment)
• Experience with a ticketing system (ideally ServiceNow)
• Excellent communication skills in both French and English, written and spoken (frequent collaboration with teams across Canada)
• Strong expertise in Linux (administration, services, log analysis, performance)
• Good understanding of networking concepts (TCP/IP, DNS, DHCP, VLAN, VPN)

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.