Sr Bed Allocation Clerk

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca

Job Description:

Reporting the Manager of Registration and Admitting, the Senior Bed Allocation Clerk will be responsible for supporting day-to-day activities to maintain patient flow in collaboration with the Resource Nurses, Unit Coordinators, patient care teams and Managers, support the movement of admitted patients from the Emergency Department and the flow of patients between programs. The incumbent will facilitate repatriation of patients with Physicians and Mangers and to identify any process barriers to the manager of the appropriate inpatient unit. The Senior Bed Allocation Clerk will continuously utilize critical thinking to identify barriers to the throughput of patients across the transition points for all programs.

Requirements:

• Secondary school graduate or equivalent
• Medical Terminology Course required
• Minimum 1-year bed allocation experience or 2 years registration/admitting experience
• Office Administration Diploma
• Accurate keyboarding skills with minimum typing speed of 40 wpm
• Previous acute care hospital admitting experience
• Understanding and awareness of SHN's policies, flow initiatives and wait time targets
• Previously demonstrated coordinating and prioritizing skills in a fast-paced clerical environment
• Recent experience working with registration software
• Demonstrated excellent time management and organizational skills in prioritizing multiple tasks and deadlines
• Proven ability to work in a self-directed manner, exercising sound judgement and follow through with minimal supervision
• Demonstrated ability to effectively maintain calm professional interactions with physicians and hospital staff during demanding situations
• Excellent interpersonal and communication skills with well developed customer service focus (predominantly telephone environment)
• Ability to act as Team Leader and represent department
• Demonstrated understanding of and commitment to SHN’s comprehensive safety programs and practices including staff, patient and environmental safety and participation in regular in-service in this area
• Demonstrates a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public
• Demonstrates values consistent with SHN’s Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation.
• Demonstrates an understanding of and commitment to SHN's comprehensive safety programs and practices including staff safety, patient safety, and environmental safety and participates in regular in-service education in this area.
• Demonstrates excellent work performance and attendance record
• Experience in working with a diverse patient base
• Ability to seek help and accept guidance when a gap in competency is identified

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. 

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. 

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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