Sr. Field Service Technician

Matrix Video Communications is a Canadian audiovisual and media production solutions provider that’s been around since 1994. As technology continues to evolve, so do the opportunities and challenges that come with it and we’ve grown right alongside it by collaborating, innovating, and supporting one another as a team. Our solutions span videoconferencing systems, digital signage, video walls, flexible meeting room designs, and more.

We’re excited to welcome a Senior Field Service Technician (Audio Visual) to our Calgary team. This role is ideal for someone who genuinely enjoys solving complex technical problems, thinking critically in the field, and using a mix of hands-on expertise and internal resources to get the job done right. 

Beyond troubleshooting, the role involves configuring, loading, and supporting software and control programs on AV-related equipment, while collaborating with other teams when needed to deliver reliable, high-quality solutions for our clients.

Essential Duties and Responsibilities:

• Configure, commission and troubleshoot audio video conferencing systems and AV equipment
  


• Conduct scheduled preventative maintenance visits to support long-term client satisfaction
  


• Monitor, respond and close service tickets


• Communicate with technical support from equipment manufacturers


• Ability to interpret AV system drawings and architectural plans


• Complete accurate and timely service documentation


• Work with the Service Coordinator to replace and return defective equipment to manufacturer (RMA)
  


• Perform on-site upload/download of control system software and firmware (ie: Crestron, Biamp, Qsys)


• Provide field-level support for control systems, including minor modifications, troubleshooting, compiling, and deploying updates with assistance from programming resources
  


• Support programmers or other technicians as needed


• Deliver end-user training when required
  


• Perform additional duties as needed to support team objectives and adapt to changing priorities

• Work schedules and locations may vary including travel to different sites


• The role is primarily field-based and may involve working in active construction or renovation environments


• This is a customer-facing position and the ideal candidate presents themselves professionally and communicates confidently with clients

Skills and Abilities:

• Strong verbal and written communication skills for interacting with customers, coworkers and stakeholders
  


• Attention to detail and ability to document technical changes


• Ability to work independently, manage time effectively, and meet service level agreement deadlines
  


• Foundational understanding of audio, video and control signal flow
  


• Understanding of networking, IP, routing


• Basic control system programming and troubleshooting skills (ie: Crestron, Biamp, Qsys)


• Valid driver’s license with a clean driving record
  
  
  

Education and/or Experience:

• Minimum of 4 years of audiovisual integration/service experience 


• Crestron/Biamp/Qsys/Extron programming/configuration experience preferred
  


• Avixa CTS or CTS-I Certification
  


• Industry recognized training: Crestron, Biamp, Extron, QSC, Dante