Sr Resale Analyst

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Who we are looking for:

The Resale team, part of Rogers Business Product group, is looking for a Sr Resale Anaylist. The position will report to Sr Manager, Resale and will be part of a high performing and dynamic team responsible for a large national government regulated resale portfolio. Successful candidate will develop and manage national reporting and data governance, execute monthly billing process for all Resale partners, respond to any customer escalations and provide product support for the resale portfolio.

What you'll be doing: 

• Generate and issue invoices for external customers.


• Review and action billing inquiries.


• Lead national portfolio reporting and analysis, supporting operational, regulatory and leadership data needs.


• Manage the budgetary and reporting process, track leading and lagging KPIs and market conditions, and update forecast on a monthly basis to develop a full view of the portfolio.


• Follow up on issues and escalate with cross-functional billing partners including IT.


• Review and action accounts to ensure the best solution for the customer and the company is met.


• Effectively coordinate with internal customers on reporting activities and any issues that might surface.


• Develop and deliver technical training material for external customers.


• Validate invoice impacting changes following implementation of projects and releases.


• Effectively perform multi-tasking with a high level of accuracy and prioritize work activities in order to meet team targets.


• Coach and train analysts and newly hired team members.

What you will bring:

• Advanced knowledge of database query tools: SQL, PowerBI, Microsoft Access and Excel, including programing with VB Macros.


• A dynamic and proactive individual with a sense of urgency for resolution and ability to execute.


• Solid interpersonal, communication (both verbal and written) and negotiating skills including the ability to influence and persuade.


• Strong multi-tasking and decision making skills are required.


• Effective organizational skills with the ability to prioritize.


• Attention to details, solution-oriented approach to problem solving.


• Ability to work independently in a fast-paced, team-oriented environment.


• Ability to troubleshoot and analyze technical problems is an asset.


• Telecom experience preferred.


• Experience working in a regulated environment preferred.


• University education preferred.

We believe in investing in our people and helping them reach their potential as valuable members of our team and are thrilled that you are wanting to continue your career with Rogers. We are committed to your growth & development and your past performance and contributions to the company will be considered during the recruitment process.

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30- minute final round virtual interview with Director of the team. Best of luck!

As part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks.

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To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 855 York Mills Rd. (022), North York, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract  
Posting Category/Function: Reporting and Analytics & Analyst
Requisition ID: 339352

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Rogers Business