Salary :
Activate JobCopilot
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Solution Engineer, Professional Services in Canada.
In this role, you will act as a trusted technical advisor helping customers successfully implement, integrate, and scale complex communication solutions within their applications. You will guide clients through the full post-sales journey, from onboarding and discovery to implementation, optimization, and go-live. The position blends solution architecture, technical consulting, and hands-on implementation support in a fast-paced SaaS environment. You will work closely with engineering, product, customer success, and support teams to ensure smooth deployments and long-term adoption. A key part of your impact will come from translating customer requirements into scalable, best-practice technical designs. This is a highly collaborative and customer-facing role where your expertise directly accelerates product value and customer success.
Accountabilities:
- Lead technical discovery sessions with customers to understand business requirements, workflows, integration needs, and technical constraints
- Design and recommend scalable solution architectures aligned with platform best practices and customer goals
- Support customers throughout onboarding, implementation, validation, optimization, and production launch phases
- Provide hands-on technical guidance during configuration, testing, troubleshooting, and deployment activities
- Identify and mitigate technical risks, dependencies, and blockers across customer implementations
- Collaborate with Product and Engineering teams to communicate customer feedback, feature gaps, and technical escalations
- Contribute to Statement of Work creation, effort estimation, and delivery planning activities
- Maintain clear documentation, implementation notes, and project status updates across engagements
- Develop reusable assets such as templates, playbooks, and best practices to improve delivery efficiency
- Partner cross-functionally with Sales, Customer Success, Support, and Engineering to ensure successful outcomes
Requirements:
- 3–7 years of experience in Solution Engineering, Technical Consulting, Professional Services, or Solution Architecture roles
- Strong experience working with APIs, OAuth, webhooks, and SaaS or cloud-based integrations
- Proven ability to lead customer-facing technical discussions and communicate complex concepts clearly
- Experience with implementation methodologies, onboarding processes, and enterprise solution delivery
- Strong troubleshooting skills across distributed systems and integration environments
- Ability to manage multiple customer projects simultaneously in fast-paced environments
- Strong organizational, planning, and project management capabilities
- Comfortable working independently while collaborating across cross-functional teams
- Bachelor’s degree in Computer Science, Engineering, or related field is a strong plus
Benefits:
- Total On-Target Earnings between CA$100,000 and CA$145,000 (base + variable compensation)
- Competitive commission structure with additional equity opportunities
- Fully remote work flexibility within Canada
- Opportunity to work with leading SaaS and developer-focused technologies
- Strong cross-functional exposure across product, engineering, and customer teams
- Career growth opportunities in a high-impact, customer-facing technical role
- Collaborative and fast-paced environment focused on innovation and technical excellence
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