SSENSE Montreal - Inventory Coordinator (Full Time)

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

About the job: 

Join our retail team as a Full Time Inventory Coordinator at our boutique in the heart of the Old Port!  Our SSENSE Montreal boutique spans five floors, offering a curated selection of high-end products, combining iconic brands with emerging designers. Join our team of 65 passionate individuals and contribute to delivering an outstanding customer experience.

The Inventory Coordinator is responsible for ensuring the optimal processing and operations of inventory on-hand through transfers of goods and density control for SSENSE Montreal boutique. The Inventory Coordinator will deliver on accuracy, speed and efficiency of the inventory operations to enhance and maximize the customer experience on a daily basis. They will ensure flawless execution through quickly communicating and addressing issues to deliver best-in-class customer experiences.

What you will do:

• Process seamless inbound and outbound operational, and back of house activities, maintaining a high standard of back of house storage.
• Build strong relationships with the warehouse team to continuously improve processes to provide the highest quality of customer service.
• Support loss prevention in all areas of physical security, inventory management and transaction accuracy.
• Maximize productivity and enhance the customer experience measured by UPH, Online Orders fill rate, Walk-ins sales and Inventory control accuracy.
• Support the customer journey flow through visitor and appointment models. Ensure outstanding customer experiences are achieved through presentations, inventory management and after sales service.

• A minimum of 1 years previous operation experience in luxury retail, hospitality or customer service
• Ability to lift heavy boxes (15kg)
• Customer-oriented with strong problem solving skills
• Ability to collaborate closely with a team 
• Proficiency in Microsoft Office Suite, Google Suite, Web and computer-savviness

What sets you apart: 

• Excellent written and verbal communication skills in both French and English 
• Ability to work in a fast-paced environment, while delivering high level of customer service
• Flexibility in regards to the schedule to follow the business needs (including a store closing/ opening and a weekend shift) 
• Experience with operating POS system

Why Join Us:

• Extended health and dental benefits, including comprehensive mental health programs and coverage
• Parental top up program
• Generous Employee Discount 
• Access to telemedicine and employee and family assistance program
• Savings and retirement plan matching contributions
• Gender Affirmation Coverage 
• Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

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