SSENSE Montreal - Personal Stylist

SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

About the job : 

Join our retail team as a Full-Time Personal Stylist at our boutique in the heart of the Old Port!  Our SSENSE Montreal boutique spans five floors, offering a curated selection of high-end products, combining iconic brands with emerging designers. Join our team of 65 passionate individuals and contribute to delivering an outstanding customer experience.

The Personal Stylist will provide each customer with a personalized shopping experience using our appointment based concept. Acting as trusted advisors both in-store and online, Personal Stylists deliver best-in-class customer experience through their willingness and excitement to engage with clients, contribute to team culture, and foster creative exploration of the SSENSE space and product catalogue

 What you will do :

• Create and execute personalised and unique styling experiences through providing exceptional customer interactions.

• Cultivate genuine and loyal client relationships through client database management and engagement before, during and following client visits.

• Achieve appointment-model sales targets, KPIs and sell through for all in-store activations by ensuring excellent level of customer experience in line with SSENSE Montreal brand strategy. 

• Ensure the point of sale  experience is accurate and efficient, leveraging SSENSE Systems and technology as necessary.

• Act as a positive brand ambassador; develop and continuously elevate your quality of styling through product knowledge, adaptable styling, and seamless execution.

Why Join Us :

• Permanent full time role 

• Extended health and dental benefits, including comprehensive mental health programs and coverage

• Parental top up program

• Generous Employee Discount

• Access to telemedicine and employee and family assistance program

• Savings and retirement plan matching contributions

• Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology

• A minimum of 2 years experience operating as a Personal Stylist

• Excellent knowledge of the labels carried by SSENSE including creative direction, history, and technical garment information

• Experience with operating a POS system

• Ability to lift heavy boxes (15kg)

• Proven experience establishing trusting relationships and maintaining clientele

 What Sets You apart :

• Excellent written and verbal communication skills in both English, French and Mandarin

• Proficiency in Microsoft Office Suite, Google Suite, Web and computer-savviness

• Flexibility in regards to the schedule to follow the business needs 

• Customer-oriented with strong problem solving skills

• Ability to work in a fast-paced environment, while delivering high level of customer service

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

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