Staff Software Developer, Production Engineering

• Design and implement platform-level reliability improvements, including guardrails, engineering standards, and best practices that reduce service failures and operational risk.


• Develop and enhance tools that improve incident detection, response, mitigation, and recovery, including support for AI-assisted operational workflows.


• Lead investigations into performance, scalability, and load-testing outcomes, transforming findings into measurable reliability improvements across critical systems.


• Partner with platform and product engineering teams to review architectures, assess production readiness, and promote resilient engineering practices.


• Identify recurring operational issues and design long-term solutions that eliminate root causes rather than addressing individual incidents.


• Influence engineering teams through technical leadership, mentorship, and collaboration, driving adoption of reliability-focused standards across the organization.


• Contribute to reliability planning, risk assessment discussions, and cross-functional initiatives aimed at improving uptime and user experience.


• Support continuous improvement efforts by helping define operational metrics, incident prevention strategies, and engineering excellence initiatives.

Requirements

• 8+ years of software engineering experience, including substantial exposure to platform engineering, infrastructure, site reliability engineering (SRE), or related disciplines.


• Proven track record of improving reliability at scale through operational standards, automation, incident reduction initiatives, or platform-wide engineering improvements.


• Strong expertise in backend systems, distributed architectures, and diagnosing complex production issues across interconnected services.


• Experience conducting load testing, performance analysis, capacity planning, and translating technical findings into actionable engineering solutions.


• Deep understanding of modern cloud-native technologies and deployment ecosystems, including Kubernetes, Helm, Argo, and related tooling.


• Demonstrated ability to influence technical direction and drive adoption of best practices across teams without direct managerial authority.


• Strong communication and stakeholder management skills, with the ability to present recommendations to both technical and senior leadership audiences.


• Systems-thinking mindset with a focus on root-cause analysis, long-term problem prevention, and scalable engineering solutions.


• Comfortable navigating ambiguity, balancing competing priorities, and driving outcomes in a fast-moving environment.


• Interest in emerging technologies, including AI-assisted engineering and operational tooling, is considered a strong advantage.

Benefits

• Comprehensive health, medical, and life insurance coverage.


• Employer-matched long-term savings and retirement programs.


• 20 days of annual vacation plus additional wellness days.


• Unlimited sick leave and mental health days.


• Flexible remote work environment across Canada.


• Opportunity to work internationally for up to 90 days per year.


• Access to employee resource groups and inclusive community initiatives.


• Collaborative culture focused on innovation, learning, and professional growth.


• Exposure to large-scale systems, cutting-edge technologies, and high-impact engineering challenges.


• Opportunity to work alongside highly skilled and motivated technology professionals across North America.