Staff Technical Customer Experience Manager

Hungry, Humble, Honest, with Heart.

The Opportunity

We are looking for a technically grounded, customer-focused professional who is passionate about helping enterprise customers realize tangible business value from their Nutanix investment. This is a post-sale, Day-2 role focused on value driven adoption, aligning technology to business outcomes, and ensuring long-term customer success. 

In this role, you will serve as a trusted technical and strategic advisor to your customers, guiding them beyond initial deployment and helping them maximize value through thoughtful architecture guidance, proactive planning, and continuous improvement. Success in this role requires a blend of technical depth, consultative skills, and strong business acumen. 

This role is critical to ensuring customer success beyond go-live. You will help customers turn technology into desired business outcomes, support their growth and transformation initiatives, and build long-term partnerships grounded in trust, value, and results. 

If you enjoy solving complex problems, aligning stakeholders around shared business outcomes, and helping customers get the most from their technology investments, this role offers meaningful impact and strong opportunities for growth. 

About the Team

The CXM team partners closely with customers post deployment to ensure that Nutanix solutions are adopted effectively, operated confidently, and continuously aligned to evolving business goals. We work across technical and business stakeholders, helping customers measure success, identify opportunities for improvement, and plan for what’s next. 

This role sits at the intersection of technology, customer success, and strategy, collaborating with Sales, Support, Professional Services, and Engineering to deliver a cohesive customer experience. 

Your Role

• Own post-sales technical success for 8–12 strategic enterprise customers 
• Act as the primary post-sale point of contact and trusted advisor throughout the customer lifecycle 
• Demonstrate strong technical competence and confidence to collaborate effectively with customer engineers, architects, and Nutanix internal teams. 
• Partner with customer stakeholders to understand business goals, IT objectives, and success criteria that guide desired outcomes 
• Develop, maintain, and execute Customer Success Plans that serve as living roadmaps for adoption and value realization 
• Guide customers through Day-2 operations, optimization, and expansion of their Nutanix environments 
• Help customers assess platform maturity and adoption, and provide recommendations to improve efficiency, resilience, and long-term value 
• Ensure customers are using Nutanix solutions that align with best practices while supporting real-world operational needs 
• Collaborate with customer and internal stakeholders to proactively address risks, identify opportunities, and advocate for the customer 
• Support onboarding and early lifecycle phases by validating architectural decisions and ensuring alignment to business goals 
• Analyze and synthesize customer data to identify trends, inform proactive decision‑making, deliver clear recommendations, and communicate adoption progress and value realization to both customer and internal stakeholders

What You Will Bring

Experience & Mindset 

• 6–12 years of experience in post-sales technical roles such as Customer Success, Technical Account Management, Consulting, or Architecture 
• Proven ability to engage both technical and non-technical stakeholders, including infrastructure teams and IT leadership 
• Strong consultative approach with the ability to translate business goals into actionable technical guidance 
• You posses a self‑starter mindset by proactively building trusted relationships with customers and sales partners to drive engagement, adoption, and long‑term success 
• Hands-on understanding of data center and hybrid cloud technologies, including virtualization, storage, networking, and operations 
• Demonstrated ability to help customers move from implementation to measurable outcomes and value realization 

Technical Foundation 

• Solid understanding of enterprise data center architecture and operations 
• Experience supporting or designing virtualized and software-defined infrastructure 
• Familiarity with hybrid or multi-cloud environments and operational considerations 

Certifications & Development 

• Required (to be achieved as part of your Nutanix enablement): 
• Nutanix Certified Professional (NCP) 
• Nutanix Certified Master (NCM) 
• Nutanix Certified Expert (NCX) 
  (Training and mentorship will be provided as part of your development path) 

Nice to have (not required): 

• Certifications such as TOGAF, ITIL, VCAP, VCDX, NCX, or equivalent 
• Experience formally applying architectural or service management frameworks 

Note: We encourage candidates with strong fundamentals, curiosity, and customer-focused mindset to apply even if you do not yet have these certifications. 

Work Arrangement

Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.

The pay range for this position at commencement of employment is expected to be between CAD $ 148,000 and CAD $ 222,000 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

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