Student Case Manager - Housing Program

Positions Available: 1

Duration: September 2026 - May 2027
Location: Onsite (3 days per week)

Closing Date: Friday, June 19 at 5:00 p.m.

Friends of Ruby  

Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth (aged 16-29) through mental health services, social services, and housing. Our organization offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier-free counselling and therapeutic groups, case management, and a drop-in space with hot meals, community, and comprehensive programming. The Home provides transitional and emergency housing, mental health support, and life-skills development to assist youth in achieving independent living. 

Friends of Ruby recognizes that a diverse workforce is essential to accomplishing our mission. Our goal is to attract and develop incredibly talented individuals from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We strongly encourage applications from the 2SLGBTQIA+, Black, ACB communities, and other diverse backgrounds that meet the requirements of the role. 

Position Summary

As a Student Case Manager in Friends of Ruby's Housing Program, you play a vital role in delivering intensive case management services to high-risk 2SLGBTQIA+ youth, many of whom may be experiencing mental illness, and who reside in our supportive housing program. Reporting to the Senior Manager, Housing or their designate, your responsibilities encompass three main areas: Case Management, Community Relations, and Administrative Duties.

Duties and Responsibilities

Case Management:

• Conduct initial and ongoing assessments to identify participant needs.


• Collaborate on the development and revision of care plans, utilizing a strengths-based and client-centered approach.


• Orientation to program and community.


• Address housing, shelter, employment, education, mental health, legal/financial assistance, and other community needs.


• Facilitate life-skills workshops and groups on housing, employment, and system navigation.


• Provision of onsite and community-based services and interventions, including supporting ADLs, maintaining structured daytime activities, social recreational programming, psychoeducation, and residential duties.


• Maintain trusting, respectful, and collaborative working relationships with residents and colleagues.


• Conduct on-going risk assessment/management.


• Crisis prevention and intervention, monitoring, evaluation, and follow-up.


• Develop participant discharge plans addressing ongoing support needs.

Housing Support:

• Collect documentation required for a standard rental application.


• Guide participants through their Access-to-Housing and/or Access Point application.


• Complete rental applications with participants.


• Schedule viewings and accompany participants.


• Schedule lease signing and accompany participants.


• Complete move-in report.

Community Relations:

• Lead and participate in consultation services and case conferences.


• Connect with community resources, peer support, and professional services.


• Attending external meetings and information sessions, contributing insights to the team.


• Research and connect youth to community resources addressing 2SLGBTQIA+ needs.


• Coordinate internal and external services, advocating for participants.

Administrative:

• Maintain accurate clinical records and statistical information.


• Prepare metrics reports as requested.


• Distribute bus tickets and petty cash according to agency policies.


• Adjust work hours to meet participant needs.


• Provide operational support, including conflict resolution and reception duties.

Qualifications

• Currently enrolled in a University or College program and actively working towards a social work degree or social service worker diploma


• Experience in specialized case work/management positions and in mental health, supportive housing, crisis management environments is preferred.


• Experience in the not-for-profit, 2SLGBTQIA+ community, or social justice sectors is preferred.


• Understanding of housing resources and rights, Toronto's social housing programs.


• Familiarity with mental health, housing, case management standards and legal frameworks.


• Commitment to social justice, anti-racism, anti-oppression, housing first approach, harm reduction approach and trauma-informed care.


• A champion for Diversity, Equity and Inclusion & ARAO, including but not limited to:
  
  
  
  • Demonstrated ability to navigate and communicate effectively in a diverse range of environments, cultures, and people;
  
  
  • understanding of the broader social and cultural contexts impacting DEI efforts;
  
  
  • understanding of equity issues and a commitment to promoting fairness and equality;
  
  
  • excellent communication skills with an emphasis on inclusive language.
  
  
  
  

Why Work with Us? 

• A welcoming, inclusive environment where your voice matters. 

• The opportunity to make a lasting impact in the lives of 2SLGBTQIA+ youth. 

• Growth opportunities in a mission-driven organization. 

• Competitive comprehensive benefits package. 

What We Need

• Satisfactory clearance under the Vulnerable Sector Police Check Program.


• Legal eligibility to work in Canada.


• Reside in Ontario.


• Working onsite, 3 days per week onsite, in downtown Toronto.


• Ability to travel to other community-based settings as required.

Important Note 

If you have accessed Friends of Ruby services in the past year, we kindly ask that you refrain from applying for this position. This policy helps to ensure objectivity and avoids potential conflicts of interest. We prioritize equal opportunity for all applicants and aim to maintain the integrity of our organization. We appreciate your understanding and commitment to a fair hiring process. 

How to Apply 

To ensure a fair and efficient hiring process, we kindly ask that all applications be submitted directly through the job posting link. We are unable to accept phone inquiries regarding this position. Due to the high volume of applications, we receive, we are only able to contact candidates who have been selected for an interview. 

Friends of Ruby is committed to an inclusive and accessible hiring process. If you require accommodation at any stage, please inform our People and Culture team. 

Preference will be given to members of the 2SLGBTQIA+ community as part of our commitment to equity and representation. 

Apply by Friday, June 19 at 5:00 p.m. and help us create brighter futures for 2SLGBTQIA+ youth. 

We can’t wait to hear from you!