Student Services & Accomodation Coordinator

Student Services & Accommodation Coordinator

Bayswater Vancouver | Vancouver, BC
Full-Time | On-Site

Reports to: Student Service Manager

Bayswater Vancouver is looking for an experienced and student-focused Student Services & Accommodation Coordinator to join our team. This role is responsible for supporting students throughout their experience at Bayswater, with a particular focus on homestay and accommodation operations.

The successful candidate will have hands-on experience managing homestay programs, including recruiting and screening host families, conducting home visits, making student placements, monitoring student and host satisfaction, and resolving accommodation concerns and conflicts.

Key Responsibilities

Accommodation & Homestay

• Recruit, interview, screen, and onboard new homestay host families.


• Conduct home visits and accommodation inspections to ensure homes meet Bayswater standards and student needs.


• Maintain accurate and up-to-date host family records, availability, preferences, and documentation.


• Match students with appropriate host families based on student requirements, interests, preferences, and available accommodation.


• Coordinate student arrivals, departures, transfers, extensions, and changes to accommodation.


• Maintain regular communication with host families and students throughout the placement.


• Respond promptly and professionally to accommodation concerns, complaints, and emergencies.


• Mediate and resolve student/host conflicts, using sound judgment and a student-focused approach.


• Monitor the quality of homestay placements and take appropriate action when standards or expectations are not being met.


• Develop and maintain strong relationships with host families to support long-term availability and retention.


• Coordinate with airport transfer providers and other accommodation partners as required.


• Ensure accommodation records and documentation are complete, accurate, and compliant with Bayswater policies.

Student Services

• Provide friendly, professional, and timely support to students throughout their studies.


• Assist students with questions regarding accommodation, transportation, school services, local resources, and general student needs.


• Support student orientation and arrival processes.


• Work closely with Academic, Admissions, Sales, and Operations teams to ensure a smooth student experience.


• Assist with student activities, events, and community engagement initiatives.


• Maintain accurate student records and communicate important updates to relevant departments.


• Handle sensitive student concerns professionally and maintain confidentiality.

Qualifications & Experience

Required:

• Previous professional experience in homestay, student accommodation, international education, student services, or a similar environment.


• Demonstrated experience with:
  
  
  
  • Homestay host recruitment and screening
  
  
  • Host family interviews and onboarding
  
  
  • Home visits and accommodation inspections
  
  
  • Student/host matching and placements
  
  
  • Accommodation changes and transfers
  
  
  • Conflict resolution and complaint management
  
  
  • Supporting students with accommodation-related concerns
  
  
  
  


• Strong interpersonal and communication skills.


• Excellent organizational and administrative skills.


• Ability to manage multiple student and host requests while meeting deadlines.


• Strong problem-solving skills and sound judgment.


• Ability to work independently while also collaborating effectively with a team.


• Professional, approachable, and culturally sensitive manner.


• Strong attention to detail and accurate record keeping.


• Proficiency with Microsoft Office and the ability to learn student/accommodation management systems.

Preferred:

• Experience working with international students or in an international education environment.


• Experience working with students from diverse cultural backgrounds.


• Experience with accommodation management software or CRM/student information systems.


• Knowledge of the Vancouver housing and homestay market.


• Additional languages are an asset.

Salary Range $43,000-$45,000