Student Services Coordinator

Job Title 

Job Description

Position Summary

The Student Services Coordinator is responsible for providing guidance and support to our international students throughout their time at KI. This position has no guarantee of minimum hours, and hours needed to meet the workload will vary from week to week.

Key Job Responsibilities

The Student Services Coordinator will help to create a friendly and inviting English speaking environment for our short and long-term international students and will be responsible for a combination of some or all of the following:

• Designated School Official (DSO); responsible for updating SEVIS and advising students on all matters related to their immigration status while studying at KI
• Assist in keeping the school compliant with state, national, and organizational standards of compliance
• Advise new and current students on KI courses and products; collect lead information and participate in conversion efforts
• Domestic marketing activities, including community outreach events and activities, phone calls, etc
• Planning and/or execution of daily, weekly, monthly activities; creating monthly activities calendar
• Housing options recruitment and procurement and student placement
• Deliver outstanding hands-on student service
• Liaise with national Customer Service team to follow policies related to course adjustments, including adherence to Quote Request (QRF) and Change Form (CF) processes
• Cash management: book deposits, payments, etc
• Internship recruitment and placement
• University admissions guidance and counseling
• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree or equivalent
• 1-2+ years in a business or operational setting
• Ability to work evenings and weekends
• Must be authorized to work in Canada

Preferred Qualifications

• Prior experience with international students and/ or advising
• Experience with database systems
• One or more foreign language ability

Once hired, must

• Be aware of who is the designated safeguarding Lead for Kaplan Languages
• Be aware of how to identify safeguarding concerns and how to appropriately respond to these
• Complete, in a timely fashion, any safeguarding training assigned to you
• Report any safeguarding concerns to the Designated Safeguarding Lead (DSL) in the school
• As a member of the school team, be responsible for all aspects of our students safeguarding and welfare in conjunction with the wider school and company management teams
• Must pass a criminal background check

Physical Requirements

• Sitting
• Standing
• Walking
• Climbing
• Lifting up to 50+ pounds 
• Pulling
• Pushing
• Carrying
• Grasping
• Reaching
• Bending
• Visual Acuity
• Color Determination
• Speaking
• Listening

Location

Employee Type

Job Functional Area 

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.